New Cisco Solution Helps Service Providers and Enterprises Deliver Exciting, Profitable Mobile Experiences With Advanced Location-Based Wi-Fi Technology

Thu Nov 15, 2012 8:00am EST

* Reuters is not responsible for the content in this press release.

  SAN JOSE, CA, Nov 15 (Marketwire) -- 
As more Wi-Fi networks are deployed in airports, retail stores, hotels,
hospitals, universities and other public venues, to meet the needs of the
growing number of connected consumers, Cisco (NASDAQ: CSCO) today
introduced its advanced Wi-Fi location data analytics platform to help
businesses enhance customer experiences and create new monetization

    Cisco is providing the Fernbank Museum of Natural History with a
Next-Generation Internet solution delivering rich, new personalized
applications and experiences to visitors on their mobile devices. The new
location based products will work in tandem on the AT&T Wi-Fi network to
provide a new enriching museum network. Additionally, Copenhagen Airport
has also deployed Cisco's new context aware location data analytics to
help improve operational efficiency, make smarter business decisions and
provide a better travel experience for its passengers.

    These organizations are early adopters of Cisco's contextual data
analytics technology, which is embedded in their Wi-Fi networks to create
new business opportunities, enhance customers' experiences, and
streamline business operations. Building on Cisco's recent acquisition of
ThinkSmart Technologies and the new location services and analytic
features included in the Cisco(R) Mobility Services Engine (MSE), part of
the company's Unified Access solution, Cisco is committed to providing an
intelligent network for retail, travel, hospitality, healthcare,
education and other industries. 

    Mobile business opportunities are on the rise, as evidenced by the Cisco
Visual Networking Index (VNI) Forecast, which predicts that by 2016 there
will be nearly 18.9 billion mobile connections. Wi-Fi-enabled devices are
expected to grow at 300 percent through 2015 to 2 billion globally,
according to ABI Research. Wi-Fi traffic is also expected to grow at a 34
percent rate through 2016, when it accounts for half of total Internet
Protocol (IP) traffic, ABI Research predicts. This growth, combined with
the majority of indoor data usage, is leading to a new set of user
expectations for better experiences over a Wi-Fi network. 

    Innovative Mobile Customer Experiences Enabled by Cisco and its Wi-Fi
Ecosystem Partners

    Fernbank Museum of Natural History
 Fernbank Museum of Natural History in
Atlanta, Ga., is a pioneer in using technology to advance educational
opportunities, focusing on creating innovative, enlightening experiences
that showcase the wonders of the natural world. As part of the 20th
anniversary of the founding of the museum, AT&T, in collaboration with
Cisco, has created a first-of-its-kind platform using new contextually
rich-indoor hyper-location technology to work in tandem with the newly
installed AT&T Wi-Fi network. 

    The new, free opt-in Fernbank Museum application, powered by Meridian,
available on November 16, will guide visitors to explore the Museum with
the expertise of a paleontologist. The Fernbank journal experience
includes a combination of audio, video, touch-screen inter-actives,
animation, question-and-answer challenges and sketchbook activities that
are activated according to the user's location within the Museum. 

    As visitors complete the journal sequences, they gain access to enhanced
content, added activities, hidden features, new challenges, rewards and
more. Additionally, the application offers a hands-on visitor map with
directional navigation within the museum and details on current
programming, including exhibitions and IMAX(R) films.

    The new application will transform the way visitors experience Fernbank
-- offering customized capabilities based on individual preferences that
customers can control and modify on repeat visits. It will also allow
Fernbank to publish local in-venue services and conduct marketing
promotions accessible through users' mobile devices. The analytics
platform provides real-time and historical data on visitor path and flow
analysis to assist Fernbank in making staffing adjustments and optimizing
venue operations. 

    Copenhagen Airport
 Copenhagen Airport is the main international airport
in the Nordics serving Copenhagen, Denmark and the North European region.
The airport is using Cisco's Advanced Location Analytics, in partnership
with global air transport IT provider SITA, to track the passenger flow
of those coming and going throughout the international terminal. As a
result, Copenhagen Airport can determine the appropriate level of
security personnel and staff that is needed to support their passengers
in a timely manner. 

    The analytics captured over the Wi-Fi network also allows Copenhagen
Airport to monitor passenger movements from incoming flights, so they can
staff accordingly in the clearance and customs department. 

    Examining passenger movements in the airport with location analytics was
the primary driver for Copenhagen Airport's decision to work with Cisco
and SITA to create a better customer experience for travelers and improve
the passenger flow. 

 Cisco is collaborating with Qualcomm
Technologies' networking and connectivity subsidiary, Qualcomm Atheros,
to deliver precise indoor location capabilities on mobile devices, while
helping ensure interoperability with Cisco Wi-Fi infrastructure. This
collaboration provides a better indoor location capability in venues with
Cisco Wi-Fi infrastructure, as well as enhances service discovery,
provides greater context, and delivers a better mobile user experience. 

    Intelligent Wi-Fi Network Provides a "Smarter Blue Dot"
 Cisco's new
context-aware Wi-Fi technology enables Wi-Fi networks to deliver a
"smarter blue dot," a new breed of mobile mapping services that enable
informative location-based mobile applications, allowing mobile users to
be better informed of their surroundings while indoors or at specific
venues. Cisco's intelligent Wi-Fi networking technology delivers richer
information and experiences via network-connected devices over
traditional blue dot mobile mapping services and applications available
on standard global-positioning satellite (GPS)-enabled devices.

    New network capabilities for the Cisco Mobility Services Engine include:

--  Network Services Discovery - businesses can use Wi-Fi networks to
    detect, connect and engage mobile users connected to their Wi-Fi
--  Location Analytics that provide real-time location analytics and
    historical trends as mobile users travel around a business's facility.
--  Mobile Concierge feature allows organizations to engage with mobile
    users through a native application on a smart mobile device. Cisco
    offers a software developer kit (SDK) for Mobile Concierge to ease
    development of applications and services that use the Cisco MSE.
    Mobile Concierge also provides businesses with an intelligence
    platform for building marketing promotions targeted directly at its


Supporting Quotes

--  Sujai Hajela, vice president and general manager, Wireless Networking
    Group, Cisco
     "The influx in mobile devices provides enterprises with
    unique ways to transform the end-user experience. The Fernbank Museum
    of Natural History, AT&T and Copenhagen Airport are leading the
    trend of using Wi-Fi to introduce exciting mobile experiences for
    customers that adapts to their interests and behaviors, and increases
    revenue. With rich radio frequency innovation in wireless networking
    infrastructure, our recent investment in ThinkSmart Technologies for
    location data analytics, and new indoor hyper-location capabilities we
    are unlocking an unsurpassed end-user experience and powerful business
    benefits. These mobile networking advancements mark the end of the
    days of inaccurate, two-dimensional maps and 'good-enough' services
    offered to people at indoor-locations and venues."
--  Joey Schultz, vice president of consumer marketing, AT&T
    "AT&T's vision is to expand the value of Wi-Fi networks from
    high-quality connectivity to a business innovation platform -- a
    direct result of our commitment to consumers and the business
    community that serves them. We view the Fernbank Museum as a showcase
    of technology innovation applied towards changing the relevance of a
    business proposition to its consumers."
    * Joey Schultz, vice president of consumer marketing, AT&T also
    serves as a board member on the Fernbank Museum of Natural History
--  Jennifer Grant Warner, senior vice president and chief programming
    officer, Fernbank Museum of Natural History
     "We are delighted to work
    with AT&T and Cisco to offer the first-of-its-kind application to
    amplify the education value that we provide at Fernbank Museum. This
    groundbreaking technology maximizes convenience and engagement
    opportunities for visitors and offers an educational experience like
    no other -- while offering analytics to derive improved business
    planning and marketing strategies."
--  Christian Poulsen, assets and technical director, Copenhagen Airport
    "Copenhagen Airport, in partnership with SITA, chose Cisco for its
    real-time location analytics solution, giving us more insight into
    meaningful data about passenger patterns. A positive passenger
    experience is valuable to us and we strive to provide the travelers
    with a stress-free airport experience. In the future, we are looking
    to also implement push notifications with flight information and other
    relevant material pertinent to a passenger, as well as ensuring an
    appropriate level of staffing is present to assist the travelers in a
    timely manner."
--  Cormac Conroy, vice president, location products and technology,
     "Indoor location represents a significant opportunity for
    Qualcomm to enhance the mobile experience and provide businesses with
    a new way to reach, interact with and profit from connected consumers.
    Through delivery of a complete indoor-location solution, we are
    accelerating indoor location services for public and private venues
    that utilize Cisco wireless infrastructure. Our combined strengths
    will make indoor location technology as ubiquitous as outdoor
    location-based services are now."


Editor's and Blogger's Note

--  At 6 p.m. (EST) today media and bloggers are invited to attend a
    public demonstration of the new Wi-Fi app at the Fernbank Museum of
    Natural History in Atlanta. Interviews are available with Fernbank
    Museum, AT&T and Cisco executives and Fernbank patrons. To
    register and attend, please contact Brandi Berry, director of public
    relations and promotions at Fernbank Museum, at 404-929-6339 or or Kevin Petschow, Cisco, at
    847-678-5462 or


Embedded YouTube Videos

--  Watch: "AT&T and Cisco Bring the Past to Life at Fernbank Museum"
--  Watch: "Increasing Airport Efficiencies with Cisco Wi-Fi"
--  Watch: "Connected Mobile Experiences Overview"
--  Watch: "Connected Mobile Experiences Partner Ecosystem"


Embedded Photos

--  Cisco Mobility Services Engine
--  Sujai Hajela, vice president and general manager, Wireless Networking
    Business Unit, Cisco
--  Kelly Ahuja, senior vice president and general manager, Mobile
    Internet Technology Group, Cisco
--  Fernbank Museum Application, powered by Meridian


Supporting Partners and Resources

--  AT&T
--  Fernbank Museum of Natural History
--  Copenhagen Airport
--  Qualcomm Expands IZat Location Platform to Enable Indoor Positioning
    Experiences for Consumers, Revenue Opportunities for Businesses
--  Qualcomm Atheros and Cisco Announce Indoor Mobile and Location
    Technology Collaboration
--  Cisco
--  Cisco Mobility Services Engine
--  Cisco Service Provider Wi-Fi solution
--  Cisco Mobility: Enabling mobile experience, your way
--  Information on Cisco Service Provider products and technologies
--  For more information about Cisco's wireless networking and service
    provider news and activities visit the Cisco Mobility Blog and SP360
    Blog or follow us on Twitter @Cisco_Mobilityand @CiscoSPMobility
--  Cisco Service Provider Mobility Community
--  Subscribe to Cisco's SP360 feed


Keywords: Cisco, Wireless, Mobility, Mobility Services Engine, MSE,
Mobile Services Locator, Mobile Concierge, Wi-Fi, WiFi, BYOD, Service
Providers, Mobile Operators, Cable Operators, Mobile Internet,
Enterprise, Retail, Hospitality, Travel, Sujai Hajela, Joey Schultz,
Jennifer Grant Warner, Amir Faintuch, AT&T, Fernbank Museum of Natural
History, Copenhagen Airport, Qualcomm, Unified Access

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    About Cisco

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Press Contacts:
Kevin Petschow
(847) 678.5462

Leah McLean
(408) 527.5079

Industry Analyst Contacts:
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(408) 526.6914

Matt Barham
(408) 566.7334

Investor Relations Contact:
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