Google's Gmail service suffers disruption

SAN FRANCISCO Mon Dec 10, 2012 10:36pm EST

A neon Google logo is seen at the new Google office in Toronto, November 13, 2012. REUTERS/Mark Blinch

A neon Google logo is seen at the new Google office in Toronto, November 13, 2012.

Credit: Reuters/Mark Blinch

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SAN FRANCISCO (Reuters) - Several Google Inc Web products, including the popular Gmail service, appeared to go dark for users on several continents on Monday.

Google confirmed that "service disruptions" had affected Gmail and Google Drive, its online storage service. The two products are part of Google's Apps suite, a Microsoft Office rival that caters to both consumers and businesses.

By 10:10 a.m. Pacific Time (1.10 p.m. EST), Google's Apps Dashboard monitoring service reported that Gmail and Drive service had resumed. The company did not specify how many users were affected, or where, but the outage prompted widespread complaints on social media on both coasts in the U.S. and other major markets, from the United Kingdom to Brazil.

Some users additionally reported that the outage had affected Google Docs, the company's word-processing and spreadsheet programs, while Chrome, Google's Internet browser, also crashed unexpectedly.

"We are currently experiencing an issue with some Google services," Google spokeswoman Andrea Freund said in a statement. "For everyone who is affected, we apologize for any inconvenience you may be experiencing."

Firmly entrenched in the consumer market, Gmail is one of Google's most popular and important product offerings. The search giant, which has been pushing a corporate version of the email service and its Apps suite to businesses to compete with Microsoft, said this month that the package will no longer be free to business customers.

(Reporting By Gerry Shih; Editing by Andrew Hay and Nick Zieminski)

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Comments (3)
dinushajm wrote:
Since 5th December to now in China I can’t access to any product of Google which made me to create a new Yahoo email to communicate with my clients.

Dec 11, 2012 12:53am EST  --  Report as abuse
kevinzheng wrote:
i should say there are many problems when i logged on to Gmail these days, for example it takes me too much time to cheke my mailbox. i am afraid there must be something wrong.

Dec 11, 2012 3:20am EST  --  Report as abuse
reuplusone wrote:
whats there to complain about been using gmail since it came out. for free! I’m not raising a stink on it. For once the giant tripped. oh well! Rock on!

Dec 11, 2012 3:47am EST  --  Report as abuse
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