John Crane Opens Manufacturing and Customer Service Center in Norcross, Georgia

Mon Dec 17, 2012 4:16pm EST

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John Crane Opens Manufacturing and Customer Service Center in Norcross, Georgia

Modern facility offers improved service to customers and faster product shipments

John Crane announced today the relocation and opening of a new and expanded manufacturing and service center for customers throughout the United States, but primarily in the southeast region. The site increases the company’s manufacturing capacity and follows LEAN manufacturing concepts to support continuous product and process improvements. It allows John Crane to speed up product manufacture and delivery, respond more quickly to customers’ service needs, and also offer technical hands-on training for customers and distributors.

“Our customers work in mission-critical environments and we need to help them ensure constant uptime for their operations,” said Duncan Gillis, President and CEO, John Crane Group Corporation. “This investment in an expanded and modern facility supports our commitment to highly responsive service and quick turnaround on product shipments. It also allows local customers to have the specialized training they need, with very little time away from their operations.”

Customers will have access to hands-on training across the company’s product portfolio. They will additionally benefit from a new repair center with new services including mixer canister repair and Safematic seal repair and distribution.

About John Crane

John Crane is a global leader in the design and manufacture of mechanical seals, couplings, hydro-dynamic bearings, seal support systems, and filtration systems. The company serves a variety of markets including the oil and gas, chemical, pharmaceutical, pulp and paper, and mining industries. John Crane employs more than 7,000 people and has operations in over 50 countries. 2012 revenues were approximately $1.5 billion. John Crane is the largest division of Smiths Group, a global technology business listed on the London Stock Exchange (SMIN). For more information, visit

John Crane
Alicia Antrim-Highlander, (847) 967-2995

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