Good Sam Enterprises and Allstate Roadside Services Extend Roadside Assistance Business Relationship Into 2019

Tue Dec 18, 2012 5:05pm EST

* Reuters is not responsible for the content in this press release.

LINCOLNSHIRE, IL, Dec 18 (Marketwire) -- 
Good Sam Enterprises announces that it has extended its long-term
business agreement with Allstate Roadside Services into 2019. Good Sam
Roadside Assistance has contracted with Allstate Roadside Services to
provide customers with exceptional multi-layered roadside assistance
protection by keeping RVs and household vehicles protected in the case of
roadside breakdowns. Both companies have been committed to customer
satisfaction by dispatching the best, most efficient and professional
towing and repair companies in the U.S. and Canada to ensure that
vehicles are handled properly and safely. 

    Commenting on the business agreement signed with Allstate Roadside
Services, Marcus Lemonis, Chairman and CEO of Camping World and Good Sam,
said, "I am very pleased with our expanding relationship with Allstate
Roadside Services, which will provide customers with the most
comprehensive roadside service in the marketplace. Our main focus will
always be exceeding our customers' expectations and only providing
service we can confidently stand behind." 

    Over the past year Good Sam Roadside Assistance has improved and greatly
expanded its customer service ratings by lowering wait times, providing
continued education and training of their dispatch agents and expanding
their relationship with a network of 30,000 tow and service providers.
Good Sam Roadside also maximized the quality parts and service of their
100-location network of Camping World Accessory and Service Centers
across the U.S. to assist their customers with preventative maintenance
tips and services thus propelling Good Sam Roadside to be the leading RV
roadside assistance product in the country. 

    "Allstate approached us regarding an extension and after receiving
positive customer feedback and an increased approval rating, it made
sense to extend our relationship," Lemonis said of the collaboration
which was first established in January 2011. "Good Sam management and
Good Sam customers demand the highest customer service levels in the
industry and Allstate shares a similar philosophy and focus on quality
customer service. Together we will continue to focus on reaching 100%
customer satisfaction." 

    "Our launch together was very positive, and both companies feel we have
built good momentum. Extending our relationship with Good Sam Ventures is
something which makes Allstate Roadside Services extremely proud," said
Anthony Royer, President of Allstate Roadside Services. 

    Benefits of the Good Sam Roadside Assistance program include 24/7
toll-free dispatch, unlimited distance towing, dispatch of a mobile
mechanic, and roadside services such as battery jump-starts, flat tire
service and fuel and fluid delivery. Good Sam Roadside Assistance also
utilizes Caller Locator Technology to pinpoint a member's exact location
when they break down. Vehicles covered include one RV and all your
household cars, minivans, SUVs, pick-ups trucks, motorcycles and boat
trailers. Good Sam Roadside Assistance members can also visit any Camping
World SuperCenter for free 22-point unlimited RV inspections. 

    "We are seeing an increase in Good Sam Roadside Assistance members
utilizing their 22-point inspection at Camping World Service Centers
across the country before taking their road trips," said Brock Whinnery,
Vice President of Camping World Service & Parts. "Preventative
maintenance is key in avoiding roadside emergencies. Blown tires,
mechanical issues, are all things that can be avoided with proper
maintenance." 

    Good Sam Roadside Assistance Program reports that improved customer
service and various other improvements to the customer experience have
yielded 30% file size growth in the last year. 

    About Good Sam Enterprises, LLC 

    Good Sam Enterprises, LLC (GSE) and its wholly owned subsidiaries, serve
the safety, security, comfort, and convenience needs of the North
American outdoor and recreational vehicle market. The goal is simple: GSE
makes RV ownership and the RV lifestyle more enjoyable. With various
companies, brands, products and services, GSE targets almost every aspect
of this diverse and dynamic niche market. 

    The corporate headquarters is located in Lincolnshire, Illinois.
Subsidiary operations and divisions can be found at multiple locations
throughout the United States. 

    About Allstate 

    The Allstate Corporation (NYSE: ALL) is the nation's largest publicly
held personal lines insurer. Widely known through the "You're In Good
Hands With Allstate(R)" slogan, Allstate is reinventing protection and
retirement to help nearly 16 million households insure what they have
today and better prepare for tomorrow. Consumers access Allstate
insurance products (auto, home, life and retirement) and services through
Allstate agencies, independent agencies, and Allstate exclusive financial
representatives in the U.S. and Canada, as well as via www.allstate.com
and 1-800 Allstate(R). As part of Allstate's commitment to strengthen
local communities, The Allstate Foundation, Allstate employees, agency
owners and the corporation provided $28 million in 2011 to thousands of
nonprofit organizations and important causes across the United States.

    

For Media Outlets, contact: 
Karen Porter 
kporter@campingworld.com 

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