Gartner Positions Oracle Communications in the Leaders Quadrant for Integrated Revenue and Customer Management Solutions

Wed Jan 2, 2013 8:00am EST

* Reuters is not responsible for the content in this press release.

REDWOOD SHORES, CA, Jan 02 (Marketwire) -- 

    News Facts

--  Gartner, Inc.'s 2012 "Magic Quadrant for Integrated Revenue and
    Customer Management for CSPs" report positions Oracle in the Leaders
    Quadrant. (1)
--  Gartner Magic Quadrants position vendors within a particular segment
    based on their completeness of vision and ability to execute on that
--  The report evaluates the capabilities of vendors that offer
    comprehensive, end-to-end solutions globally for billing, customer
    care, rating, charging, mediation and policy management -- referred to
    in the report as integrated revenue and customer management (IRCM).
--  For completeness of vision, Gartner notes: "This axis evaluates IRCM
    vendors on their ability to convincingly communicate their current and
    future market direction, innovation, customer needs, and competitive
    forces, and on how well those statements map to Gartner research
    positions." (1)
--  Regarding ability to execute, Gartner states: "This axis evaluates
    IRCM vendors on the quality and efficiency of the processes, systems,
    methods or procedures that enable their performance to be competitive,
    efficient and effective, and to positively affect revenue, retention
    and reputation." (1)
--  Gartner notes that "Leaders are vendors that would normally be
    included in shortlists for IRCM solutions for large and midsize CSPs
    worldwide. They perform profitably, grow their revenue and have a
    presence in all major markets. Their functionality is above average,
    and their technology and scalability are leading edge. Leaders also
    engage in innovative projects and activities, carefully listening to
    their customer base. They are also engaged in understanding the
    underlying and emerging patterns/trends in revenue and customer
    management activities, and direct their R&D resources and
    investments accordingly." (1)
--  The full report, compliments of Oracle, is available at Magic Quadrant
    for Integrated Revenue and Customer Management for CSPs.


Supporting Quote

--  "With the growth of over-the-top and third-party content providers,
    traditional CSPs need innovative billing and policy management
    solutions as well as tools to support a differentiated customer
    experience to continue to attract and retain new customers and grow
    their business. We believe our inclusion in the Leaders Quadrant in
    this Gartner Magic Quadrant report recognizes Oracle's commitment to
    providing open, integrated, standards-based solutions for billing,
    policy and customer experience management that enable CSPs to thrive
    as demand for next-generation content and services continues to grow,"
    said Bhaskar Gorti, senior vice president and general manager, Oracle


(1) Gartner, Inc., "Magic Quadrant for Integrated Revenue and
Customer Management for CSPs," by Norbert J. Scholz, Kamlesh Bhatia and
Mentor Cana, November 19, 2012.

    Supporting Resources

--  Oracle Communications
--  Oracle Communications Unified Billing and Revenue Management and
    Customer Relationship Management
--  Oracle Communications Elastic Charging Engine
--  Magic Quadrant for Integrated Revenue and Customer Management for CSPs
--  RELEASE: Oracle Extends Oracle Communications Billing and Revenue
    Management Product Family with Innovative Oracle Communications
    Elastic Charging Engine
--  Oracle Communications on YouTube
--  Oracle Communications on Diigo
--  Oracle Communications on Facebook
--  Oracle Communications on Twitter
--  Oracle Communications on LinkedIn


About Oracle Communications
 Only Oracle's software and systems span
the communications industry technology landscape -- from carrier-grade
servers, storage and IT infrastructure, to mission-critical business and
operational support systems and service delivery platforms; from business
intelligence applications and retail point-of-sale solutions to the Java
platform running on more than three billion mobile and handheld devices.
Oracle helps 100 of the world's top 100 service providers innovate and
exploit new business models, build strong, profitable customer
relationships, and streamline operations. For more information, visit

    About Oracle
 Oracle engineers hardware and software to work together in
the cloud and in your data center. For more information about Oracle
(NASDAQ: ORCL), visit

    About Oracle in Industries
 Oracle industry solutions leverage the
company's best-in-class portfolio of products to address complex business
processes relevant to the communications industry, helping speed time to
market, reduce costs, and gain a competitive edge.

and Java are registered trademarks of Oracle and/or its affiliates. Other
names may be trademarks of their respective owners.

    About the Magic Quadrant 
 Gartner does not endorse any vendor, product
or service depicted in its research publications, and does not advise
technology users to select only those vendors with the highest ratings.
Gartner research publications consist of the opinions of Gartner's
research organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to
this research, including any warranties of merchantability or fitness for
a particular purpose. 


Katie Barron

Janice Clayton
O'Keeffe & Company

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