Oracle Recognized as the Global Market Leader in Customer Care for the Communications Industry

Wed Jan 2, 2013 8:00am EST

* Reuters is not responsible for the content in this press release.

REDWOOD SHORES, CA, Jan 02 (Marketwire) -- 

    News Facts

--  Oracle today announced that it has been named the global market leader
    in customer care systems by leading industry analyst firm, Analysys
    Mason, in its report "Customer Care Systems: Worldwide Market Shares
--  In a highly competitive and consolidating market that generated $2.78
    billion in revenue in 2011(1), Oracle has become communications
    service providers' (CSPs) solution of choice to help accelerate
    time-to-market for new services, reduce customer support costs and
    enhance the customer experience.
--  Oracle is ranked as the leader in overall market share by revenue in
    the report. Because of its product-focused strategy, Oracle retained
    its 2010 position as the leading product supplier.
--  The report identifies the leaders in the customer care market and
    provides suppliers' worldwide market shares in a number of
    sub-categories. Oracle is credited as the leading market supplier of
    customer care, customer relationship management (CRM) and customer
    interaction systems, as well as having notable presence in the
    product-related customer care services and subscriber management
--  Analysys Mason attributed Oracle's global prominence in the customer
    care market to the company's strong global brand, well-established
    local systems integration relationships and robust product
--  Oracle offers differentiated cross-channel commerce and cross-channel
    customer care capabilities with its extensive solution suite,
    including Siebel Customer Relationship Management, Oracle RightNow,
    Oracle ATG Web Commerce, and Oracle Retail.


Supporting Quotes

--  "Customer care systems are increasingly important to communications
    service providers as they work to gain competitive advantage and
    reduce customer churn. 'All-in-one' CRM systems, such as Oracle's
    offering, help CSPs reduce costs and grow revenue by enhancing
    self-service channels, improving cross-channel sales and marketing
    efforts and improving business analytics," said Mark Mortensen,
    principal analyst, Analysys Mason.
--  "In today's market, an integrated and sophisticated cross-channel
    customer experience is integral to attracting and retaining customers.
    Oracle is committed to providing CSPs the tools they need to meet
    customer demands, and is proud to be named the global market leader in
    customer care systems. We look forward to continuing to help our
    telecommunications customers innovate and thrive in the customer care
    space," said Bhaskar Gorti, senior vice president and general manager,
    Oracle Communications.


(1) Analysys Mason "Customer Care Systems: Worldwide Market Shares
2011," by Mark H. Mortensen and John Abraham, August 2012.

    Supporting Resources

--  Oracle Communications
--  Siebel CRM
--  Oracle RightNow
--  Oracle ATG Web Commerce
--  Oracle RetailCustomer Care Systems: Worldwide Market Shares 2011
--  Oracle Communications on YouTube
--  Oracle Communications on Diigo
--  Oracle Communications on Facebook
--  Oracle Communications on Twitter
--  Oracle Communications on LinkedIn


About Oracle Communications 
 Only Oracle's software and systems
span the communications industry technology landscape -- from
carrier-grade servers, storage and IT infrastructure, to mission-critical
business and operational support systems and service delivery platforms;
from business intelligence applications and retail point-of-sale
solutions to the Java platform running on more than three billion mobile
and handheld devices. Oracle helps 100 of the world's top 100 service
providers innovate and exploit new business models, build strong,
profitable customer relationships, and streamline operations. For more
information, visit 

    About Oracle
 Oracle engineers hardware and software to work together in
the cloud and in your data center. For more information about Oracle
(NASDAQ: ORCL), visit

    About Oracle in Industries
 Oracle industry solutions leverage the
company's best-in-class portfolio of products to address complex business
processes relevant to the communications industry, helping speed time to
market, reduce costs, and gain a competitive edge.

 Oracle and
Java are registered trademarks of Oracle and/or its affiliates. Other
names may be trademarks of their respective owners.


Katie Barron

Janice Clayton
O'Keeffe & Company

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