Support.com and AppDirect Partner to Deliver Leading Cloud-Based Support Solutions

Mon Jan 7, 2013 5:00pm EST

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REDWOOD CITY, Calif., Jan. 7, 2013 (GLOBE NEWSWIRE) -- Support.com
http://www.globenewswire.com/newsroom/ctr?d=10017198&l=1&a=Support.com&u=http%3A%2F%2Fwww.support.com%2F
, Inc. (Nasdaq:SPRT), which enables partners to unlock the potential of technology services
http://www.globenewswire.com/newsroom/ctr?d=10017198&l=1&a=technology%20services&u=http%3A%2F%2Fwww.support.com%2Fabout
, today announced a technology integration with AppDirect
http://www.globenewswire.com/newsroom/ctr?d=10017198&l=1&a=AppDirect&u=http%3A%2F%2Fwww.appdirect.com%2F
, the leading cloud service marketplace company. Through this integration, Support.com
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's SaaS-based Nexus® Service Delivery Platform
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 and technology services are now available to AppDirect cloud service marketplace partners.

"Combining Support.com® technology service solutions with AppDirect's fast-growing ecosystem of
cloud-based business applications allows us to offer channel partners an even broader range of
options for SMBs in a convenient and easy to use fashion," said Support.com
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CEO Josh Pickus.

"At AppDirect, one of our top priorities is finding best-of-breed applications to expand our
product catalog," said Daniel Saks, President and Co-CEO of AppDirect. "By offering Support.com
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's cloud-based turnkey technology service solutions, we can deliver more value to consumers, the
small business market, and our marketplace partners alike."

With the Support.com
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Nexus Service Delivery Platform, companies can quickly launch comprehensive technology service
programs that transform out-of-scope calls into revenue, add new service SKUs to retail
assortments, and deepen customer relationships through expanded subscription offerings.

The Support.com
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platform includes a suite of cloud-based applications, foundation services and business analytics
that enable technology service programs, and can serve as a fully integrated alternative to costly
disparate systems, including service desk management, device remote control and subscription
management. Support.com
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also provides its scalable workforce of technology specialists to deliver remote support for
customers who want a turnkey solution.

Support.com
http://www.globenewswire.com/newsroom/ctr?d=10017198&a=Support.com&u=http%3A%2F%2Fwww.support.com
's Nexus Service Delivery Platform includes a robust set of Web services APIs for order
management, subscription management and data synchronization. Integrating Support.com
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with AppDirect enables customers to benefit from single sign-on, which allows them to create one
username and password to access multiple applications, and unified billing that enables users to
view and pay invoices through one centralized portal.

About Support.com

Support.com
http://www.globenewswire.com/newsroom/ctr?d=10017198&a=Support.com&u=http%3A%2F%2Fwww.support.com
, Inc. (Nasdaq:SPRT) enables partners
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 to unlock the potential of technology services
http://www.globenewswire.com/newsroom/ctr?d=10017198&l=8&a=potential%20of%20technology%20services&u=http%3A%2F%2Fwww.support.com%2Fwhatwedo
. We help leading brands create new revenue streams and deepen customer loyalty through programs
that enhance their customers' technology experience. Our solution includes a comprehensive Service
Delivery Platform
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, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in
program design and execution. Our partners include many of the nation's leading communications
providers, retailers and technology companies. For more information, please visit us at:
www.support.com
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.

The Support.com
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, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=11893
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About AppDirect

The leading cloud service marketplace company, AppDirect connects end-user businesses, brands, and
developers through a global network of partner marketplaces. Based in San Francisco, AppDirect
powers the marketplaces of trusted companies around the globe-including Deutsche Telekom,
Rackspace, Swisscom, Bell Canada, Appcelerator, and more-and has helped millions of businesses
discover, buy, and manage the best cloud-based software and services. For more information about
AppDirect, please visit: www.appdirect.com
http://www.globenewswire.com/newsroom/ctr?d=10017198&l=10&a=www.appdirect.com&u=http%3A%2F%2Fwww.appdirect.com%2F


Support.com
http://www.globenewswire.com/newsroom/ctr?d=10017198&a=Support.com&u=http%3A%2F%2Fwww.support.com
, Inc. is an Equal Opportunity Employer. For more information, visit
http://www.support.com/about/careers
http://www.globenewswire.com/newsroom/ctr?d=10017198&l=11&u=http%3A%2F%2Fwww.support.com%2Fabout%2Fcareers
.

Copyright © 2013 Support.com
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, Inc. All rights reserved. Support.com
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, Nexus and the Support.com
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logo are trademarks or registered trademarks of Support.com
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, Inc. in the United States and other countries. AppDirect is a trademark of AppDirect, Inc. in
the United States and other countries. All other trademarks are the property of their respective
owners.

Safe Harbor Statement

This release contains "forward-looking statements" as defined under the U.S. Federal Securities
Laws, including the Private Securities Litigation Reform Act of 1995 and is subject to the safe
harbors created by such laws. Forward-looking statements may relate to, but are not limited to,
market and consumer activity, supported devices, the features available in, and the potential
benefits to be derived from products and solutions, and the release dates, plans and market
acceptance of such products and solutions. Such forward-looking statements are based on current
expectations that involve a number of uncertainties and risks that may cause actual events or
results to differ materially including, among others, Support.com
http://www.globenewswire.com/newsroom/ctr?d=10017198&a=Support.com&u=http%3A%2F%2Fwww.support.com
's ability to predict revenue and control expenses, shifts in customer demand, shifts in strategic
relationships, delays in Support.com
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's ability to deliver its products and services, software errors, or announcements by competitors.
These and other risks may be detailed from time to time in Support.com
http://www.globenewswire.com/newsroom/ctr?d=10017198&a=Support.com&u=http%3A%2F%2Fwww.support.com 
periodic reports filed with the Securities and Exchange Commission, including, but not limited to,
its latest Annual Report on Form 10-K and its latest Quarterly Report on Form 10-Q, copies of
which may be obtained from www.sec.gov
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. Support.com
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is under no obligation to update its forward-looking statements. Information contained in our
website is not incorporated by reference in, or made part of this press release.

CONTACT: Media Contact
         Seth Geisler
         Martin Levy Public Relations, Inc.
         (858) 610-9860
         seth@martinlevypr.com
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