Greenville Utilities Commission Selects Oracle Applications and Technology to Revamp IT Infrastructure and Improve Customer Service Initiatives

Thu Jan 24, 2013 8:00am EST

* Reuters is not responsible for the content in this press release.

  REDWOOD SHORES, CA, Jan 24 (Marketwire) -- 

    News Facts 

--  North Carolina-based Greenville Utilities Commission (GUC), an
    electric, water, sewer and natural gas service provider to the City of
    Greenville and 75 percent of Pitt County, selected a broad footprint
    of Oracle applications and technology solutions to help reduce costs
    and improve customer service. GUC is working with Platinum level
    member of Oracle PartnerNetwork (OPN), Lucidity Consulting Group on
    the implementation.
--  GUC, which is updating its IT infrastructure as part of a broader
    initiative to integrate internal processes and technology
    enterprise-wide, selected Oracle Utilities Customer Care and Billing,
    Oracle Utilities Work and Asset Management, Oracle Utilities Mobile
    Workforce Management, the Oracle E-Business Suite, Oracle Fusion
    Middleware, Oracle Hyperion Planning and Oracle Business Intelligence
    Enterprise Edition, all running on Oracle Database 11g.
--  With the implementation of Oracle Utilities Work and Asset Management,
    Oracle Utilities Mobile Workforce Management and the Oracle E-Business
    Suite, GUC hopes to boost workforce productivity through improved
    communication between customer service representatives, dispatchers
    and technicians. This will help GUC continue to improve its excellent
    customer service and operational effectiveness.
--  Further, with Oracle Utilities Customer Care and Billing, GUC felt it
    was flexible enough to handle their current and future rates and allow
    the utility to respond to their customer needs as they evolve.
--  As part of the two-phased project, which began earlier this year, GUC
    has begun implementing the Oracle E-Business Suite and Oracle Fusion
    Middleware. The second project phase will begin early next year, and
    will include the rest of its Oracle solutions.


Supporting Quotes 

--  "Our mission with this project is to support the right processes with
    the right technology so we can continue to provide exceptional
    customer service into the future. With the Oracle solutions in place,
    we can streamline the way we do business, which will ultimately enable
    us to deliver on our mission," said Sandy Barnes, director of
    information technology, Greenville Utilities.
--  "We are pleased that Greenville Utilities chose Oracle Utilities'
    software and technology offerings. Our solution scalability will
    enable GUC to revitalize its IT infrastructure, ultimately enabling it
    to realize its goals of increased operational efficiency and improved
    customer service," said Rodger Smith, senior vice president and
    general manager, Oracle Utilities.


Supporting Resources

--  Oracle Utilities
--  Oracle Utilities on Facebook
--  Oracle Utilities on Twitter
--  Oracle Utilities on LinkedIn
--  Oracle Utilities YouTube Channel
--  Oracle Utilities on Diigo


About Oracle Utilities
 Oracle Utilities delivers proven software
applications that help utilities of all types and sizes achieve
competitive advantage, business performance excellence and a lower total
cost of technology ownership. Oracle Utilities integrates
industry-specific customer care and billing, network management, work and
asset management, mobile workforce management and meter data management
applications with the capabilities of Oracle's industry-leading
enterprise applications, business intelligence tools, middleware,
database technologies, as well as servers and storage. The software
enables customers to adapt more nimbly to market deregulation, meet
ever-evolving customer demands and deliver on environmental conservation
commitments. Additionally, Oracle Utilities helps utilities prepare for
smart metering and smart grid initiatives that enhance efficiency and
provide critical intelligence metrics that can help drive more-informed
energy and water usage decisions for consumers and businesses. For more
information, visit

    About Oracle
 Oracle engineers hardware and software to work together in
the cloud and in your data center. For more information about Oracle
(NASDAQ: ORCL), visit

    About Oracle in Industries
 Oracle industry solutions leverage the
company's best-in-class portfolio of products to address complex business
processes relevant to utilities, helping speed time to market, reduce
costs, and gain a competitive edge.

 Oracle and Java are
registered trademarks of Oracle and/or its affiliates. Other names may be
trademarks of their respective owners.


Contact Info 
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