8x8 Unifies CST Industries` Business Communications

Tue Jan 29, 2013 8:15am EST

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"8x8 Does a Fabulous Job of Responding to Customers," CST CIO Says
SAN JOSE, Calif.--(Business Wire)--
CST Industries has spent the past decade acquiring best-of-breed companies to
become the global leader in providing storage tanks and covers for food, mining,
chemical and other applications. When CST wanted a best-of-breed business phone
service solution to link its eight U.S. locations, it turned to 8x8, Inc.
(NASDAQ: EGHT), provider of innovative cloud communications solutions. 

The string of acquisitions left CST with a hodgepodge of telephony systems from
different vendors and service providers, making inter-office communications
unnecessarily complex and expensive. CST initially selected 8x8`s Virtual Office
hosted VoIP solution for its new global headquarters in Lenexa, Kan., a suburb
of Kansas City, Mo. The experience was so positive that CST has begun upgrading
all of its U.S. facilities to 8x8. 

CST decided to standardize on 8x8 to increase employee productivity and
streamline its telephony communications. Another reason was cost savings: CST
expects to reduce its communications spending at least 25 percent after
implementing 8x8`s cloud-based VoIP solution company-wide. 

Currently, CST is using 8x8 services for all 80 lines at its headquarters and is
in the process of transitioning its DeKalb, Ill. and Gardena, Calif. facilities
to 8x8, bringing the total number of extensions to 240. To assure a smooth,
on-schedule migration, 8x8 holds weekly project meetings with CST - the kind of
white-glove customer support that was another factor in the decision to
standardize on 8x8. Over the next two years, CST plans to migrate four or five
additional CST locations to 8x8 service, which will add another 400-500
extensions. 

"From a customer service perspective, 8x8`s support is impeccable," said CST
Chief Information Officer Yusuf Abu-Hatoum. "8x8 does a fabulous job of
responding to customers, and Virtual Office`s quality of service is
enterprise-grade." 

Once CST has finished upgrading its company-wide telephony system to 8x8, it
plans to add 8x8 capabilities to increase employee productivity and
responsiveness. One enhancement on the drawing board is Virtual Office Mobile,
which extends the full suite of 8x8 Virtual Office services to the iPhone, iPad
and Android devices. 

"We're going to start expanding functionality, adding the iOS application and
Outlook integration," Abu-Hatoum said. "I use Virtual Office Mobile on my
iPhone, and it works great." 

"Every month, more than 1,000 businesses turn to 8x8 to harness the power of our
cloud communications solutions, including voice, video, data and mobile," said
8x8 Chairman and CEO Bryan Martin. "CST is prime example of how 8x8 empowers
business communications so employees can be more productive and responsive. We
look forward to helping CST grow its business." 

For a case study about how CST is using 8x8 Virtual Office, visit
http://www.8x8.com/Resources/Customers/CSTIndustries.aspx. 

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) empowers business conversations for more than 30,000
small and medium-sized businesses with cloud communications services that
include hosted VoIP, unified communications, contact center and video
conferencing solutions. The company has been delivering business communications
services since 2004 and has garnered a reputation for technical excellence and
outstanding reliability. In 2012, 8x8 was named a market "Leader" in Gartner`s
Magic Quadrant for Unified Communications as a Service (UCaaS) in North America
and recognized as the No. 1 Provider of Hosted IP Telephony by Frost & Sullivan.
For additional information, visit www.8x8.com, or connect with 8x8 on Facebook
and Twitter.

8x8, Inc.
Joan Citelli, +1 408-654-0970
Joan.citelli@8x8.com
or
Comunicano, for 8x8, Inc.
Irena Boostani, +1 858-414-1136
iboostani@comunicano.com

Copyright Business Wire 2013

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