Duke Energy prepares for severe weather; urges customers to prepare

Tue Jan 29, 2013 4:21pm EST

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CHARLOTTE, N.C.,  Jan. 29, 2013  /PRNewswire/ -- Duke Energy (NYSE: DUK) is
preparing for potential severe weather expected to bring high winds and heavy
rain to portions of the Carolinas Wednesday.  

(Logo:  http://photos.prnewswire.com/prnh/20040414/DUKEENERGYLOGO  )

Crews across the Carolinas are preparing vehicles and materials to respond to
outages that may occur as a result of the storm. Additional resources from
within the Duke Energy system are also available to assist local crews as

If the power goes out  
The fastest way to report an outage is to call our automated outage-reporting

Duke Energy Carolinas customers:  800-769-3766 (800-POWERON)  
Progress Energy Carolinas customers:  800-419-6356

Customers may also report outages online using their smart phone. Progress
Energy Carolinas customers must register their account prior to the storm in
order to report outages online or from a mobile device.  

During and immediately following larger storms, restoration times may be
difficult to predict. Duke Energy encourages customers in affected areas to be
prepared if an outage occurs. Customers with special needs who experience an
outage should be prepared to seek alternate shelter until service is restored.  

Duke Energy advises customers to take the following precautions:

* Stay away from power lines that have fallen or are sagging. Consider all lines
energized as well as trees or limbs in contact with lines. Please report downed
power lines to Duke Energy and your local police department. If a power line
falls across a car that you're in, stay in the car. If you MUST get out of the
car due to a fire or other immediate life-threatening situation, do your best to
jump clear of the car and land on both feet. Be sure that no part of your body
is touching the car when your feet touch the ground.  
* Never use a generator indoors. Always follow manufacturer instructions.  
* Charge mobile phones in advance of the storm.  
* Keep at least one battery-powered flashlight where it can be located easily in
the dark. Listen for storm information on a battery-powered radio. Keep an extra
supply of fresh batteries.  
* Make sure any indoor heaters, such as wood stoves or kerosene heaters have
adequate ventilation to avoid carbon monoxide poisoning. Likewise, make sure the
flue of your fireplace is working properly. Never use outdoor grills in the

Stay ahead of the storm with information from our storm site  
Customers can track outages and see other storm information on our website:

* Duke Energy Carolinas:   www.duke-energy.com   
* Progress Energy Carolinas:   www.progress-energy.com/storm

Duke Energy utilities also uses social media channels to keep customers informed
should significant outages occur as a result of the storm:

* Duke Energy on Twitter:  www.twitter.com/DukeEnergyStorm
* Duke Energy on Facebook:  www.facebook.com/DukeEnergyStorm
* Progress Energy Carolinas on Twitter:  www.twitter.com/ProgEnergyNC_SC
* Progress Energy Carolinas on Facebook: 

Restoring power  
After severe weather, Duke Energy takes specific steps to restore power. Crews
first assess damage and determine what crews, equipment and supplies will be
needed to make repairs. Because of this, customers may see damage assessors
patrolling their neighborhoods before crews arrive to begin work.  

Crews prioritize work to ensure the largest number of customers are restored as
quickly as possible. Essential services such as hospitals and emergency
responders have priority.

About Duke Energy  
Duke Energy is the largest electric power holding company in  the United States 
with more than  $100 billion  in total assets. Its regulated utility operations
serve approximately 7.1 million electric customers located in six states in the
Southeast and  Midwest. Its commercial power and international business segments
own and operate diverse power generation assets in  North America  and  Latin
America, including a growing portfolio of renewable energy assets in  the United

Headquartered in  Charlotte, N.C., Duke Energy is a Fortune 250 company traded
on the New York Stock Exchange under the symbol DUK. More information about the
company is available at:  www.duke-energy.com.

 CONTACT:  Media Line    
 24-Hour:  800-559-3853  

SOURCE  Duke Energy

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