PT Aetra Air Jakarta Implements Oracle Utilities Customer Care and Billing to Streamline Business Processes and Improve Customer Satisfaction

Thu Jan 31, 2013 8:00am EST

* Reuters is not responsible for the content in this press release.

  REDWOOD SHORES, CA, Jan 31 (Marketwire) -- 

    News Facts

--  PT Aetra Air Jakarta ("Aetra"), one of the leading providers for the
    supply of clean water for industrial, commercial and residential areas
    in eastern Jakarta, successfully implemented Oracle Utilities Customer
    Care and Billing to better streamline its business processes and to
    help accommodate an increasing number of payment transactions.
--  Aetra had been previously using as many as five disparate systems,
    each having its own username and password. These legacy systems were
    cumbersome to use, and the multiple systems required time to
    consolidate numbers which also led to inaccuracies.
--  Migrating to a single customer care and billing system enabled Aetra
    to improve business processes and respond to customers' needs more
    quickly. The single sign-on process has helped to enable quick
    response to customers' inquiries and complaints.
--  The single screen, user-friendly interface allows customer information
    to be consolidated quickly and enables Aetra to be more responsive.
--  Oracle Utilities Customer Care and Billing's open interface allows
    integration of new applications and configurability to respond quickly
    to business opportunities and competitive challenges. The single
    platform has enabled Aetra to improve internal data integration and
    reliability to help the company meet growing demand.
--  Oracle Utilities Customer Care and Billing is highly scalable,
    providing Aetra with the flexibility to accommodate growth which can
    ultimately lead to increased performance and the support of a faster
    payment process.
--  Aetra teamed with PT Astra Graphia Information Technology, a Platinum
    level member of Oracle PartnerNetwork (OPN), for the implementation
    and integration services.


Supporting Quotes

--  "Customer satisfaction is paramount in our highly competitive
    industry. Moving to a single customer care and billing platform
    enables Aetra to streamline business processes, allowing for greater
    efficiency. Aetra can now respond more rapidly and offer quicker
    solutions to our customers' needs," said Ahmad Dimiati, IT Senior
    Manager of PT Aetra Air Jakarta.
--  "We are committed to helping PT Aetra Air Jakarta achieve new
    efficiencies and cost savings through integrated systems and effective
    management of valuable customer relationships. Oracle Utilities
    Customer Care and Billing enables PT Aetra Air Jakarta to streamline
    billing processes and allow the company to more effectively meet the
    needs of its customer base," said Rodger Smith, Senior Vice President
    and General Manager, Oracle Utilities.


Supporting Resources

--  Oracle Utilities Customer Care and Billing
--  Oracle Utilities
--  Oracle Utilities on Facebook
--  Oracle Utilities on Twitter
--  Oracle Utilities on LinkedIn
--  Oracle Utilities YouTube Channel
--  Oracle Utilities on Diigo


About Oracle Utilities
 Oracle Utilities delivers proven software
applications that help utilities of all types and sizes achieve
competitive advantage, business performance excellence and a lower total
cost of technology ownership. Oracle Utilities integrates
industry-specific customer care and billing, network management, work and
asset management, mobile workforce management and meter data management
applications with the capabilities of Oracle's industry-leading
enterprise applications, business intelligence tools, middleware,
database technologies, as well as servers and storage. The software
enables customers to adapt more nimbly to market deregulation, meet
ever-evolving customer demands and deliver on environmental conservation
commitments. Additionally, Oracle Utilities helps utilities prepare for
smart metering and smart grid initiatives that enhance efficiency and
provide critical intelligence metrics that can help drive more-informed
energy and water usage decisions for consumers and businesses. For more
information, visit 

    About Oracle
 Oracle engineers hardware and software to work together in
the cloud and in your data center. For more information about Oracle
(NASDAQ: ORCL), visit

    About Oracle in Industries
 Oracle industry solutions leverage the
company's best-in-class portfolio of products to address complex business
processes relevant to utilities, helping speed time to market, reduce
costs, and gain a competitive edge.

 Oracle and Java are
registered trademarks of Oracle and/or its affiliates. Other names may be
trademarks of their respective owners.


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