Specialty risk management company Assurant Solutions is among the finalists in
the seventh annual Stevie Awards for Sales & Customer Service. The company`s
Mobile Services business is a contender in the "Innovation in Customer Service"
category for its "Mobile Triage" technical support solution. Assurant Solutions
senior operations manager Elizabeth Conner is a finalist in the "Contact Center
Manager of the Year" category for leading a smooth operational transition while
improving key metrics including Net Promoter Scores.
"We're honored to have been selected as a finalist for two Stevie Awards once
again this year," said Craig Lemasters, president and CEO of Assurant Solutions.
"It`s especially meaningful to be recognized for our commitment to a positive
customer experience, as this is something that`s so important to us."
Mobile Triage Finalist
The Mobile Triage solution is being recognized for providing consumers with the
ability to troubleshoot and repair common problems with their mobile devices,
including identifying and uninstalling malware apps. It also features a mobile
client that detects pending problems and offers proactive alerts so action can
be taken before problems emerge.
"Staying ahead of consumer demand is very important to our Mobile Services
business. Today's consumer expects uninterrupted service, and Mobile Triage
helps people stay connected even when issues arise," said Manny Becerra,
president of the Assurant Solutions Mobile Services business. "I'm pleased that
the Stevie Awards is recognizing our commitment to delivering the kind of
customer experience that reflects well on our carrier clients."
Customer Contact Manager of the Year
Elizabeth Conner, nominated as a finalist for Contact Center Manager of the
Year, oversees more than 100 staff who handle more than 600,000 calls each year
for the company`s Extended Protection Solutions business. Her team helped
implement a web-based self service solution for customers that improved customer
engagement and increased sales.
"Our contact centers provide world-class customer service for our clients` most
valuable resource - their customers," said Jeff Unterreiner, senior vice
president of the Assurant Solutions Extended Protection Solutions business. "Our
contact centers have implemented a number of innovative, consumer-focused
programs such as the service contract industry`s first mobile application and
development of customizable, fully featured web solutions for customer self
service. Liz and her team certainly deserve recognition for the work they do
every day to satisfy our customers."
This is the company`s second time as a finalist in the "Innovation in Customer
Service" category. The company was awarded a Stevie in 2011 for its patented
Real Time Analytics Matching platform technology that made it possible to
pinpoint the call center agent best suited to handle an inbound customer's call.
More than 1,100 entries from organizations worldwide were submitted for this
year's Stevie Awards, which are recognized as the world's premier business
awards for sales, contact center and customer service professionals.
The final results will be announced during a gala banquet on Monday, February 25
at the Paris Hotel in Las Vegas, Nevada. Finalists from the United States and
several other nations are expected to attend.
About Assurant Solutions
Assurant Solutions businesses develop, underwrite, market and administer
specialty insurance, extended service contracts and other risk management
solutions through collaborative relationships with leading financial
institutions, retailers, automobile dealers, funeral homes, manufacturers,
wireless carriers and other entities. With operations in 25 locations, including
executive offices in Atlanta, Ga., Assurant Solutions serves clients and their
customers in 12 countries throughout North America, the Caribbean, Latin
America, Europe and Asia. http://www.assurantsolutions.com
Assurant Solutions is also part of Assurant, a premier provider of specialized
insurance products and related services in North America and worldwide markets.
Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the
New York Stock Exchange under the symbol AIZ. Assurant has over $28 billion in
assets and $8 billion in annual revenue. http://www.assurant.com
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The
International Business Awards, the Stevie Awards for Women in Business, and the
Stevie Awards for Sales & Customer Service. Honoring organizations of all types
and sizes and the people behind them, the Stevies recognize outstanding
performances in the workplace worldwide. Learn more about The Stevie Awards at
Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer
Service include the BusinessTalkRadio Network and ValueSelling Associates.
Patrice Eastham, 770-763-2740
Vice President, Business Communications
Copyright Business Wire 2013