HP Leads Industry With 11 Gold-Level ITIL Endorsements for IT Service Management Tools

Thu Feb 7, 2013 7:45am EST

* Reuters is not responsible for the content in this press release.

  PALO ALTO, CA, Feb 07 (Marketwire) -- 
HP (NYSE: HPQ) today announced that HP Service Manager 9.3 has received
11 gold-level endorsements granted by the global accreditation body APM
Group on behalf of the Cabinet Office for Information Technology
Infrastructure Library (ITIL)-based processes. 

    As a generally adopted approach for IT service management, ITIL provides
a framework for identifying, planning, delivering and supporting IT
services to, and for, the business. Built on a consistent set of ITIL
industry best practices, HP Service Manager 9.3 garnered nearly twice as
many gold-level endorsements as the next vendor.(1)

    These ITIL endorsements demonstrate that HP Service Manager 9.3 adheres
to the highest standard of ITIL practices, enabling customers to reduce
costs while improving IT services, employee productivity and customer
satisfaction. To achieve this level of recognition, a minimum of three
current HP customers used HP Service Manager 9.3 to implement each
process in accordance with ITIL. 

    "ITIL provides a proven framework for IT service management, and when a
vendor's software receives an ITIL endorsement, we can be sure that it
supports the endorsed process(es)," said Andy Martinez, manager,
Enterprise Service Management, Quest Diagnostics -- the world's leading
provider of diagnostic testing, information and services. "HP's
gold-level ITIL endorsements are impressive because they reflect actual
customer proof that HP Service Manager 9.3 successfully automates 11 key

    "ITIL provides an important common language and a set of industry best
practices upon which we have built our IT service desk. ITIL endorsements
allow us to objectively evaluate vendors' software more quickly and
confidently," said Andrey Ageev, IT service management practice lead,
Russian Railways -- one of the world's largest railway companies. "HP's
gold-level ITIL endorsement of 11 processes provides strong proof about
the high level of maturity of HP Service Manager 9.3." 

    To achieve endorsement, vendors apply to the Cabinet Office ITIL Software
Scheme, which leverages independent assessment bodies and Licensed
Software Assessors composed of qualified industry experts who meet
criteria set by the APM Group. The tools are then assessed based on one
of three levels -- Bronze, Silver or Gold -- as well as 100 percent
compliance with the specified ITIL process.

    Pricing and availability 
 HP Service Manager 9.3 is currently available
worldwide. Pricing starts at $3,000 for the HP Service Manager Enterprise
Suite, which supports all of the ITIL processes that have been endorsed
by the Cabinet Office ITIL Software Scheme.(2) 

    HP Service Manager is sold directly from HP and through an ecosystem of
worldwide channel partners.

    HP's premier Americas client event, HP Discover, takes place June 10-12
in Las Vegas.

    About HP
 HP creates new possibilities for technology to have a
meaningful impact on people, businesses, governments and society. The
world's largest technology company, HP brings together a portfolio that
spans printing, personal computing, software, services and IT
infrastructure to solve customer problems. More information about HP is
available at http://www.hp.com.

    (1) According to the Cabinet Office ITIL Software Scheme website. 
Estimated U.S. street prices. Actual prices may vary. 

    This news release contains forward-looking statements that involve risks,
uncertainties and assumptions. If such risks or uncertainties materialize
or such assumptions prove incorrect, the results of HP and its
consolidated subsidiaries could differ materially from those expressed or
implied by such forward-looking statements and assumptions. All
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uncertainties and assumptions include macroeconomic and geopolitical
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enhancement of existing products and services to meet customer needs and
respond to emerging technological trends; the execution and performance
of contracts by HP and its customers, suppliers and partners; the
protection of HP's intellectual property assets, including intellectual
property licensed from third parties; integration and other risks
associated with business combination and investment transactions; the
hiring and retention of key employees; assumptions related to pension and
other post-retirement costs and retirement programs; the execution,
timing and results of restructuring plans, including estimates and
assumptions related to the cost and the anticipated benefits of
implementing those plans; the resolution of pending investigations,
claims and disputes; and other risks that are described in HP's filings
with the Securities and Exchange Commission, including HP's Annual Report
on Form 10-K for the fiscal year ended October 31, 2012. HP assumes no
obligation and does not intend to update these forward-looking statements.

    Copyright 2013 Hewlett-Packard Development Company, L.P. The information
contained herein is subject to change without notice. The only warranties
for HP products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should
be construed as constituting an additional warranty. HP shall not be
liable for technical or editorial errors or omissions contained herein.


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