ACE Recognised for Outstanding Customer Service to Captives

Tue Feb 19, 2013 5:18am EST

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UK team wins Captive Services Award
LONDON--(Business Wire)--
ACE Group today announced that it has been recognised for its market-leading
service to captive clients as it continues to invest in building its
multinational proposition across Europe. 

ACE was the winner of the `Best customer service in a fronting insurer` award at
the inaugural UK Captive Services Awards, which recognise excellence in the
delivery and management of captive insurance services. The judging panel
included representatives from major multinational and UK companies across a
variety of industries, including construction, logistics, manufacturing, retail
and leisure. The panel agreed that ACE has outperformed its peers in this vital

Clive Hassett, Director of Multinational Services at ACE, said: 

"This accolade is testament to our continued commitment to raising the bar in
terms of standards of service for multinational clients, not just in the UK but
right across Europe and the entire global ACE network. 

"Winning this award proves that our investment is paying dividends for our
clients and underlines the value of our unique infrastructure of Multinational
National Service Units (MSUs) and Client Service Executives who combine high
levels of service performance with wide knowledge of insurance regulations

Phil Sharpe, Chief Operating Officer, UK & Ireland, at ACE, said: 

"We have made substantial investment in our multinational proposition in the UK
in recent years and measure our performance against a broad set of clearly
defined service standards, ranging from policy and certificate issuance to funds
transfer to captives. 

"This unwavering commitment to service delivery is combined with investment in
market-leading technology and, in particular, ACE Worldview, a unique portal
that provides clients with real-time information on all aspects of their
multinational programme regardless of size or complexity." 

ACE designs and implements captive programmes with capabilities extending across
multiple classes of business and countries. Its offering ranges from full or
partial risk transfer to fully fronted programmes working with clients' captives
or ACE's internal rent-a-captive services. 

About ACE:

The ACE Group is one of the world`s largest multiline property and casualty
insurers. With operations in 53 countries, ACE provides commercial and personal
property and casualty insurance, personal accident and supplemental health
insurance, reinsurance and life insurance to a diverse group of clients. ACE
Limited, the parent company of the ACE Group, is listed on the New York Stock
Exchange (NYSE: ACE) and is a component of the S&P 500 index. 

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Juliet Tilley, Communications Manager EMEA
Tel: +44 (0)20 7173 7793

Copyright Business Wire 2013

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