UnitedHealthcare Opens New Comprehensive Health Benefits Store in New York's Chinatown

Fri Feb 22, 2013 10:30am EST

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http://pdf.reuters.com/htmlnews/8knews.asp?i=43059c3bf0e37541&u=urn:newsml:reuters.com:20130222:nBw225102a

* Newest storefront modeled after successful store design in Queens
* Chinatown location offers customer service, health education and other support
to consumers with employer-sponsored, Medicare, Medicaid and individual
coverage

NEW YORK--(Business Wire)--
UnitedHealthcare today opened its newest health benefits store at 168 Centre St.
in Chinatown, New York, continuing the company`s nearly 20-year commitment to
serving local residents with comprehensive and personalized customer service. A
ribbon-cutting ceremony was held today with elected officials, community leaders
and UnitedHealthcare executives. 

The new UnitedHealthcare Asian Plaza in Chinatown replaces the company`s
first-ever retail-like customer support center that opened in 1994. This latest
storefront is the 23rd to open in the United States and was modeled after the
successful design used at the company`s Queens store. On average, more than
3,000 people a month have visited the Queens store since it opened in 2011. 

With a focus on serving the Asian-American community, the new UnitedHealthcare
Asian Plaza in Chinatown will provide residents with information and customer
service on all UnitedHealthcare benefits plans, including Medicare, Medicaid,
small business and individual, while also offering health and wellness services,
and free public health education programs. 

"UnitedHealthcare is opening this newest storefront in Chinatown in order to
provide individuals and businesses with simple, personalized information about
both their benefits coverage and health and well-being," said Chris Law,
national vice president, UnitedHealthcare`s Asian Initiatives. "We are honored
to join with local elected officials, community leaders and residents to open
our new store to the community." 

At the new 11,000-square-foot consumer-support center in Chinatown, visitors can
sit down with customer service professionals and discuss their health benefits
in their native language, ask questions about claims or billing issues, and seek
assistance on other health insurance-related matters. 

Specially trained staff are also available to help local residents, including
those who are not UnitedHealthcare customers, identify and apply for more than
15 types of state and federal social service programs, including the Elderly
Pharmaceutical Insurance Coverage (EPIC) program, Medicare Savings Program
(MSP), the New York State Food Stamps program, and heat and electric subsidies. 

Combining high touch with hi-tech, computers and iPads are available for
visitors to access and print health-related information, and a "health screening
kiosk" measures blood pressure, pulse and body mass index (BMI) - all important
indicators that help people better understand their health status.
UnitedHealthcare also will host an ongoing series of education seminars that are
free to the public. Topics will include nutrition and exercise, disease
management and financial planning. 

"Health care is a local resource, and as consumers are increasingly being asked
to play a greater role in their personal health, many people may need extra
support. Neighborhood centers like the UnitedHealthcare Asian Plaza in Chinatown
will become more critical to ensure consumers have easier access to local
resources so they can learn more about their health and the options available to
them," said Tom Paul, chief consumer officer, UnitedHealthcare. "We look forward
to serving New York residents and expanding this model to serve additional
communities around the country." 

UnitedHealthcare serves more than 3.8 million New York residents with a care
provider network of 230 hospitals and more than 46,000 physicians and other
health care professionals statewide, including more than 1,000 Asian-American
physicians who provide culturally and linguistically appropriate care and
support to Asian-American plan participants in New York City. 

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives
by simplifying the health care experience, meeting consumer health and wellness
needs, and sustaining trusted relationships with care providers. The company
offers the full spectrum of health benefit programs for individuals, employers
and Medicare and Medicaid beneficiaries, and contracts directly with 780,000
physicians and other health care professionals and 5,900 hospitals and other
care facilities nationwide. UnitedHealthcare serves more than 40 million people
in health benefits and is one of the businesses of UnitedHealth Group (NYSE:
UNH), a diversified Fortune 50 health and well-being company. 

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UnitedHealthcare
Maria Gordon Shydlo, 914-467-1038
maria_g_shydlo@uhc.com

Copyright Business Wire 2013

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