Support.com and Parks Associates to Present "Premium Support for the Home Network" Webinar Thursday, March 7 at 11:00 AM PST (2:00 PM EST)

Thu Feb 28, 2013 8:30am EST

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REDWOOD CITY, Calif., Feb. 28, 2013 (GLOBE NEWSWIRE) -- Support.com
http://www.globenewswire.com/newsroom/ctr?d=10023391&l=1&a=Support.com&u=http%3A%2F%2Fwww.support.com%2F
, Inc. (Nasdaq:SPRT), a leading provider of cloud-based technology services and software designed
to create new revenue streams and improve customer experience, is teaming with Parks Associates
http://www.globenewswire.com/newsroom/ctr?d=10023391&l=1&a=Parks%20Associates&u=http%3A%2F%2Fwww.parksassociates.com%2Findex.php
 to offer a free webinar, Premium Support for the Home Network, on Thursday, March 7 at 11 am PST
(2 pm EST); presenters are James Morehead
http://www.globenewswire.com/newsroom/ctr?d=10023391&l=1&a=James%20Morehead&u=http%3A%2F%2Fwww.support.com%2Fabout%2Fteam%2Fjamesmorehead
, Support.com Vice President, Product Management and Corporate Marketing and Patrice Samuels
http://www.globenewswire.com/newsroom/ctr?d=10023391&l=1&a=Patrice%20Samuels&u=http%3A%2F%2Fwww.parksassociates.com%2Fmeet-the-team
, Research Analyst, Parks Associates.

Technology support services
http://www.globenewswire.com/newsroom/ctr?d=10023391&l=2&a=Technology%20support%20services&u=http%3A%2F%2Fwww.support.com%2Fwhatwedo
 for the home network are a growing opportunity for communications providers, retailers, and
technology companies to enhance the customer experience as consumers struggle to get the most out
of their network-enabled gadgets.

In this webcast, James Morehead will share best-practices on how leading brands are creating new
revenue streams and deepening customer loyalty
http://www.globenewswire.com/newsroom/ctr?d=10023391&l=3&a=are%20creating%20new%20revenue%20streams%20and%20deepening%20customer%20loyalty&u=http%3A%2F%2Fwww.ecommercetimes.com%2Fstory%2FElevating-Customer-Service-to-the-Next-Level-77360.html
 by offering turnkey, differentiated and high-margin technology services programs that are
integrated with existing customer support.

Parks Associates, an internationally recognized market research and consulting company
specializing in emerging consumer technology products and services
http://www.globenewswire.com/newsroom/ctr?d=10023391&l=4&a=emerging%20consumer%20technology%20products%20and%20services&u=http%3A%2F%2Fwww.parksassociates.com%2Fresearch
, will share the latest research on consumer demand for tech support services and the growth of
home networks in the technology services market.

Discussion topics include:

* Consumer research on home network adoption and usage
* Common home networking problems faced by consumers
* Monetizing home networking services: subscription versus per-incident pricing models
* Drawing the line between free (included) home network support and premium (paid) support
* Revenue and partnership opportunities in home network support for service providers, retailers,
and manufacturers

To register for this free webinar please click here
http://www.globenewswire.com/newsroom/ctr?d=10023391&l=6&a=here&u=http%3A%2F%2Fwww.parksassociates.com%2Fsupport-webcast-2013
.

About Support.com

Support.com, Inc. (Nasdaq:SPRT) is a leading provider of cloud-based technology services and
software. We help leading brands create new revenue streams and deepen customer loyalty through
programs that enhance their customers' technology experience. Our solution includes a
comprehensive Service Delivery Platform
http://www.globenewswire.com/newsroom/ctr?d=10023391&l=8&a=Service%20Delivery%20Platform&u=http%3A%2F%2Fwww.support.com%2Fservice-delivery-platform
, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in
program design and execution. Our partners include many of the nation's leading communications
providers, retailers and technology companies. For more information, please visit us at:
http://www.support.com
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.

The Support.com, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=11893
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About Parks Associates

Parks Associates is an internationally recognized market research and consulting company
specializing in emerging consumer technology products and services. Founded in 1986, Parks
Associates creates research capital for companies ranging from Fortune 500 to small start-ups
through market reports, primary studies, consumer research, custom research, workshops, executive
conferences, and annual service subscriptions.

Support.com, Inc. is an Equal Opportunity Employer. For more information, visit
http://www.support.com/about/careers
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.

Copyright © 2013 Support.com, Inc. All rights reserved. Support.com is a trademarks or registered
trademark of Support.com, Inc. in the United States and other countries. All other trademarks are
the property of their respective owners.

CONTACT: Media Contact
         Seth Geisler
         Martin Levy Public Relations, Inc.
         (858) 610-9860
         seth@martinlevypr.com

         Holly Sprague
         Parks Associates
         (720) 987-6614
         hsprague@gmail.com