Dominion Makes It Easier to Report, Check On Power Outages Online

Tue Mar 5, 2013 12:00pm EST

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- Customers have easier, faster reporting of outages caused by approaching storm
















RICHMOND, Va.,  March 5, 2013  /PRNewswire/ -- In response to customer interest
and just in time for the approaching winter storm, Dominion Virginia Power and
North Carolina Power have made it faster and easier to report and check the
status of  power outages  when using the company's website at  www.dom.com  via
computer, smartphone or other mobile device.

All that is needed is the account number or 10-digit phone number associated
with the account, and the last four digits of the customer's Social Security
number, federal tax identification number or PIN. This is used to confirm the
location of the outage. The customer will be asked for contact information to
enable Dominion to obtain additional information about the outage if necessary. 


"Accurate and timely information is important, especially when your power is
out," said  Gianna C. Clark, vice president, customer service operations. "The
sooner we know there is a problem, the quicker we can respond. Whatever works
best and is most convenient for the customer - smartphones, mobile and tablet
devices, personal computers or telephone - works best for us, too."  

Customers also can report power outages and receive outage-related information
using smartphones and the company's mobile website. A user accessing the
company's  www.dom.com  website using a smartphone will automatically be
connected to a mobile website that enables customers to report a power outage,
obtain outage updates and view power outages by county and city.

Dominion's toll-free customer service line at  1-866-DOM-HELP  (1-866-366-4357)
is another way to report an outage or downed power line.

Customers no longer need to enroll or log into "Manage Your Account" to report
an outage. However, Dominion recommends setting up an online account to take
advantage of other features such as accessing and updating current account
information; selecting payment options; starting, stopping or transferring
service; reviewing billing, payment, and usage history; and learning about and
enrolling in energy conservation programs and the Dominion Green PowerSM 
program.

Customers can access the new Web features by visiting  www.dom.com, clicking on
the "customers" link at the top of the page, selecting  Virginia  or  North
Carolina, and clicking the "Report a Power Outage" button.  Customers using
smartphones will automatically be connected to a mobile website.  

Ready for the storm:

Dominion is prepared to respond to the winter storm expected to move through
much of  Virginia  today and tomorrow. Company trucks are stocked and fueled,
and crews are ready to respond to outages. The company expects heavy, wet snow
moving from southwest to northeast from the storm, which could knock trees and
limbs into power lines and create outages. The exact timing and strength of the
storm may vary.

Please pay attention to weather reports and take these common-sense steps  to
prepare  for possible outages:

Before the storm:

* Before a storm arrives, establish an online account - "Manage Your Account" -
with Dominion at  www.dom.com/service. so you can easily report an outage if it
occurs, and update it with your telephone number,  including your cell phone
number.  This will ensure the accurate reporting of your power outage.  
* Make sure you have a battery-operated radio, multiple flashlights, a
battery-operated clock, and extra batteries.  
* Turn off and unplug any non-essential electrical equipment in your home.  
* Make sure all prescription medications are filled.  
* Have a full tank of gas in your car.  
* If you have pets, please make sure you have provided for them as well.

During the storm, if electricity is interrupted:

* Turn off major appliances such as heat pumps, water heaters and stoves. Unplug
other appliances such as TVs, stereos, microwaves and computers. This will
prevent damage to appliances and possible overloads to the company's system when
power is restored.  
* Post a list of contents on your freezer door to minimize the number of times
you open it.  
* Leave one lamp or light on so you will be able to recognize when power is
restored.  
* If using portable or camp-type stoves or lanterns for cooking and lighting,
ensure that the area is adequately ventilated.

After the storm:

* Listen to your local radio station on your car or battery-powered radio for
regular news and weather updates. Don't rely on your neighbors to report your
outage. Contact Dominion to report your outage.  
* Stay away from fallen wires, flooded areas and debris.   Treat all fallen
wires and anything touching them as though they are energized.
* Follow safe operating procedures for generators. Never operate one inside your
home or in an enclosed space, such as a garage.  
* Do not connect portable generators directly to the electrical system of your
home. Electricity could flow backward onto Dominion's power lines and endanger
lives. Either have a qualified electrician perform the work or plug appliances
directly into the generator using the proper-sized extension cords.  
* Exhaust fumes contain carbon monoxide and can be deadly, so run your generator
outside with proper ventilation. Store the fuel for your generator safely.  
* Visually inspect the area around your electric meter. If you detect or suspect
any damage, call Dominion at  1-866-DOM-HELP  (1-866-366-4357).

Dominion (NYSE: D) is one of the nation's largest producers and transporters of
energy, with a portfolio of approximately 27,500 megawatts of generation.
Dominion operates one of the nation's largest underground natural gas storage
systems and serves retail energy customers in 15 states. For more information
about Dominion, visit the company's website at  www.dom.com.   

Follow us on Twitter  at:  http://www.twitter.com/DomVAPower.

'Like' us on Facebook  at:  http://www.facebook.com/dominionvirginiapower.

SOURCE  Dominion Virginia Power


Karl Neddenien, +1-804-771-6115, Karl.R.Neddenien@dom.com, Le-Ha Anderson,
+1-703-796-9308, Le-Ha.Anderson@dom.com, or Bonita B. Harris, +1-757-857-2700,
Bonita.B.Harris@dom.com

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