Everest Group Names Dell Services as Leader in Healthcare Provider Application Outsourcing Service Providers

Tue Mar 5, 2013 8:00am EST

* Reuters is not responsible for the content in this press release.


* Dell Services recognized as a Leader based on analysis of Dell`s IT and
business solutions in Healthcare Provider Application Outsourcing
* Everest Group PEAK Matrix assessed Dell`s market success and delivery
capability against competitors and positioned Dell number one

PLANO, Texas--(Business Wire)--
Dell Services today announced that Everest Group positioned Dell as a "Leader"
in its Performance | Experience | Ability | Knowledge (PEAK) Matrix for
Healthcare Provider Application Outsourcing (AO) Service Providers. Everest
Group analyzed the capabilities of eight leading AO service providers based on
their market success and delivery capability, and then divided the field into
three categories: Leaders, Major Contenders and Emerging Players. Among its
competitors, Everest Group positioned Dell Services at the top of the Leader

Everest Group recognized Dell as the standout provider, acknowledging Dell
Services` strong legacy as a leader in healthcare IT and robust capabilities,
including EMR cloud and disaster recovery services, cloud clinical archiving and
mobility solutions. Dell`s competitive advantages include deep application,
business process and infrastructure outsourcing capabilities with large and
medium-sized customers, as well as multiple relationships with leading
healthcare vendors. The PEAK Matrix also noted the Dell Services acquisition
strategy, including security expertise through SecureWorks and apps
modernization through Make Technologies and Clerity Solutions, as a key market

"The healthcare market is witnessing fundamental changes, as healthcare
providers are incented to leverage IT and analytics for improving care quality
and health outcomes, while bringing down the cost of care," said Jimit Arora,
vice president, Everest Group. "Hospitals, physicians, health insurers and life
science companies alike are looking to service providers to help get the most
out of their applications and technology resources to improve processes and
drive down costs. Among the service providers we analyzed in the healthcare
provider segment, Dell was the leader based on its depth of knowledge and
breadth of capabilities." 

More than 2,000 hospitals and 30,000 physicians worldwide rely on Dell for IT
support, benefiting from Dell`s full-service, end-to-end IT solutions. Dell
works with healthcare organizations to affordably and effectively deploy
electronic medical records; improve business processes; enhance access to and
gain insights from their data; and meet complex healthcare regulations with data
security solutions. These services empower healthcare providers to focus more on
patient care instead of administrative tasks. 

"The adoption of IT by healthcare organizations is critical to reducing the cost
and improving the quality of care," said Sid Nair, vice president & global
general manager, Healthcare & Life Sciences, Dell Services. "Everest Group`s
positioning of Dell Services further solidifies our end-to-end solutions
strategy, which has been developed through a mix of research and development and
acquisitions. Customers can depend on us as a one-stop-shop for their healthcare
IT needs." 

The right combination of technology and services increases productivity for
clinicians and administrators, and ultimately results in improved patient care.
With more than 20 years of experience designing, delivering, managing and
supporting IT solutions in healthcare, Dell continues to build on its commitment
to accelerate innovation in the healthcare environment as an Everest Group

Dell at HIMSS13

Dell will showcase its end-to-end solutions and services for healthcare at the
Healthcare Information & Management Systems Society (HIMSS) 2013 Annual
Conference and Exposition, March 3-7 at the Ernest N. Morial Convention Center
in New Orleans. (Booth #4427, Hall F). 

Following HIMSS13, Dell will host a Healthcare Think Tank on March 19. Dell has
invited industry thought-leaders to take part in an interactive discussion
exploring the challenges and opportunities on the path to information-driven
healthcare. Join the conversation via live stream or follow on Twitter at

About Dell

Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology
and services that give them the power to do more. Dell Services develops and
delivers a comprehensive suite of services and solutions in applications,
business process, consulting, infrastructure and support to help customers
succeed. Learn more at www.dell.com. 

Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in the
marks and names of others.

Media Contacts:
Dell Services
Stephanie Stewart, 972-577-7776
Amanda Engler, 512-723-7381
Analyst Contact:
Kristin Solarczyk, 512- 728-4853

Copyright Business Wire 2013