Assurant Solutions Wins Gold Stevie® Award for Innovation in Customer Service

Thu Mar 7, 2013 8:30am EST

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ATLANTA--(Business Wire)--
Specialty risk management company Assurant Solutions received top honors in the
seventh annual Stevie Awards for Sales & Customer Service. The company's Mobile
Services business won a gold medal in the "Innovation in Customer Service"
category for its "Mobile Triage" technical support solution. 

Winning the highest-level award in this category affirms Assurant Solutions`
ongoing commitment to helping consumers protect the things that matter most
through responsive, reliable customer care. The company`s strength in delivering
valuable products and services enhances the consumer ownership experience and
creates lifetime customer loyalty for client partners. 

Cameron Hurst, vice president of Technology Solutions who developed some of
Mobile Triage's key features, accepted the award on behalf of the company and
development partner, Mobile Defense. 

"I couldn't be more proud of the team's effort and the ground-breaking new
technologies we've developed to help protect consumers` must-have necessity," he
said. "Mobile Triage creates a uniquely valuable experience for the mobile
consumer and has the potential to significantly impact the future of mobile
technical support." 

The Mobile Triage solution provides consumers with the ability to troubleshoot
and repair common problems with their mobile devices, including identifying and
uninstalling malware apps. It also features a mobile client that detects pending
problems and offers proactive alerts so action can be taken before problems
emerge. 

"Assurant Solution`s Mobile Services business is committed to developing
innovative products and services that enhance the customer ownership experience
and build loyalty for our business partners," said Manny Becerra, president of
the Assurant Solutions Mobile Services business. "Our Mobile Triage is a good
example of this commitment as it reduces service interruption when issues arise
so consumers can return to using their favorite devices quickly and keep life
running smoothly." 

Assurant Solutions received two finalist nominations this year: a gold for the
Mobile Services division`s "Mobile Triage" technical support solution, and a
silver for Elizabeth Conner as "Contact Center Manager of the Year." In 2011,
Assurant Solutions was awarded a Stevie for innovation in customer service for
its patented Real Time Analytics Matching platform technology that made it
possible to pinpoint the call center agent best suited to handle an inbound
customer's call. 

More than 1,100 entries from organizations worldwide were submitted for this
year`s Stevie Awards, which are recognized as the world's premier business
awards for sales, contact center and customer service professionals. The seventh
annual awards were announced during a gala banquet in Las Vegas on Feb. 25,
2013. 

About Assurant Solutions

Assurant Solutions businesses develop, underwrite, market and administer
specialty insurance, extended service contracts and other risk management
solutions through collaborative relationships with leading financial
institutions, retailers, automobile dealers, funeral homes, manufacturers,
wireless carriers and other entities. With operations in 25 locations, including
executive offices in Atlanta, Ga., Assurant Solutions serves clients and their
customers in 12 countries throughout North America, the Caribbean, Latin
America, Europe and Asia. assurantsolutions.com

Assurant Solutions is also part of Assurant, a premier provider of specialized
insurance products and related services in North America and worldwide markets.
Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the
New York Stock Exchange under the symbol AIZ. Assurant has over $28 billion in
assets and $8 billion in annual revenue. assurant.com

About The Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The
International Business Awards, the Stevie Awards for Women in Business, and the
Stevie Awards for Sales & Customer Service. Honoring organizations of all types
and sizes and the people behind them, the Stevies recognize outstanding
performances in the workplace worldwide. Learn more about The Stevie Awards at
www.StevieAwards.com. 

Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer
Service include the BusinessTalkRadio Network and ValueSelling Associates.

Assurant Solutions
Patrice Eastham, 770-763-2740
Vice President, Business Communications
patrice.eastham@assurant.com



Copyright Business Wire 2013

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