Kaiser Permanente of the Mid-Atlantic States Ranks Highest in J.D. Power and Associates Member Satisfaction Study in Region Five Years in a Row

Thu Mar 14, 2013 3:32pm EDT

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ROCKVILLE, Md.,  March 14, 2013  /PRNewswire-USNewswire/ -- Kaiser Permanente of
the Mid-Atlantic States announced today that its members have rated the
organization's health plan highest in member satisfaction within its region in
the J.D. Power and Associates 2013 Member Health Insurance Plan Study(SM). This
year's designation  marks five  consecutive years that Kaiser Permanente of the
Mid-Atlantic States has been the highest rated plan in the Mid-Atlantic Region
(Maryland,  Virginia  and  Washington, D.C).

"We are honored that Kaiser Permanente of the Mid-Atlantic States has again
outperformed all others in its region in J.D. Power and Associates' member
satisfaction study for health plans," said  Kim Horn, president, Kaiser
Permanente of the Mid-Atlantic States. "Our members benefit from our integrated
approach to total health and our investments in technology and infrastructure
from  Northern Virginia  to  Baltimore."

Now in its seventh year, the study measures satisfaction among members of 136
health plans in 17 regions throughout  the United States  by examining seven key
factors: coverage and benefits; provider choice; information and communication;
claims processing; statements; customer service; and approval process. In 2013,
the overall member satisfaction average in the region is 700 (on a 1,000-point
scale), compared with 701 in 2012. Kaiser Permanente of the Mid-Atlantic States
outperformed the region average by more than 50 points, scoring 754.

"This recognition underscores our commitment to providing the highest level of
care possible to our members," said  Bernadette Loftus, MD, associate executive
director, The Permanente Medical Group. "Our physicians are dedicated to
providing the finest and most accessible care, whether via face-to-face visits,
secure email, telephone, or video visits."  

The 2013 Member Health Plan Study is based on responses from more than 33,000
members of 136 commercial health plans across 17 regions in  the United States.
The study was fielded in  December 2012  and  January 2013. For more
comprehensive health plan rankings for all 17 U.S. regions, please visit 
www.jdpower.com.

About J.D. Power and Associates
Headquartered in  Westlake Village, Calif., J.D. Power and Associates is a
global marketing information services company providing forecasting, performance
improvement, social media and customer satisfaction insights and solutions. The
company's quality and satisfaction measurements are based on responses from
millions of consumers annually. For more information on car reviews and ratings,
car insurance, health insurance, cell phone ratings, and more, please visit
JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill
Companies.  

About Kaiser Permanente of the Mid-Atlantic States
Kaiser Permanente of the Mid-Atlantic States region, headquartered in 
Rockville, Maryland, provides and coordinates complete health care services for
almost 500,000 members through 30 medical centers in  Maryland,  Virginia, and 
Washington, D.C.  Founded in 1980, Kaiser Permanente of the Mid-Atlantic States
is a total health organization comprised of Kaiser Foundation Health Plan of the
Mid-Atlantic States, Inc., and the Mid-Atlantic Permanente Medical Group, P.C.,
an independent medical group that features approximately 1000 physicians who
provide or arrange care for patients throughout the area. Kaiser Permanente of
the Mid-Atlantic States is considered one of  Maryland's "Top HMOs," according
to the Maryland Health Care Commission. The health plan was ranked in the
nation's top 15 commercial and Medicare health plans - and the #1 commercial and
Medicare plan for  Maryland,  Virginia, and  Washington, D.C.  - by "NCQA Health
Insurance Plan Rankings 2012-2013 Private." For more information about Kaiser
Permanente of the Mid-Atlantic States, visit kp.org or follow us on Twitter,
twitter.com/KPMidAtlantic.

SOURCE  Kaiser Permanente of the Mid-Atlantic States


Che Parker, +1-301-816-6836, che.parker@kp.org

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