Nissan Attains Excellent Performance In J.D. Power And Associates Customer Satisfaction Index Study<7201.T>

Thu Mar 14, 2013 1:37pm EDT

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FRANKLIN, Tenn.,  March 14, 2013  /PRNewswire/ -- Nissan today continuedits
march up the rankings in the 2013 J.D. Power and Associates Customer Service
Index (CSI) StudySM. In the 2013 study, Nissan improved 23 points and earned an
index score of 797 out of a possible 1,000 points, finishing sixth among 19
nameplates in the mass market brands segment.

(Logo:  http://photos.prnewswire.com/prnh/20080506/NISSANBADGELOGO  )

Leon Dorssers, chief customer officer and vice president, Customer Quality and
Dealer Network Development - Nissan Americas said: "Nissan's performance in the
latest CSI study demonstrates that our dealers are fully committed to the Nissan
Customer Promise: to work tirelessly to exceed our customers' expectations. Our
improvement is a reflection of the dedication that Nissan dealers have shown to
providing an outstanding ownership experience to every customer."

The J.D. Power and Associates CSI study ranks customer satisfaction with dealer
service departments during the first three years of ownership. The 2013 U.S. CSI
StudySM  surveyed owners and lessees of 2008 to 2012 model-year vehicles. Nissan
improved significantly in all five CSI study factors - service advisor, vehicle
pick-up, service facility, service quality and service initiation.

Over the last two years, Nissan has jumped 66 points and 14 places in the mass
market brands segment rankings. During that time, Nissan and its dealers
instituted a number of new initiatives aimed at achieving excellence in the
customer experience through improvements to training, facilities and processes.
These new efforts include:

* The Nissan Customer Promise: a set of commitments from Nissan and its dealers
to provide a fair, honest and customer-friendly environment for purchasing and
owning a Nissan vehicle. (More information at: 
http://www.nissanusa.com/customer-promise)  
* Nissan Express Service: an affordable, hassle-free service visit that includes
a 27-point safety and maintenance inspection, as well as an oil and filter
change in under 30 minutes. Most Nissan dealers are also offering extended
service hours in evenings and on weekends for customer convenience.  
* Nissan One to One Service Scheduling: customers can conveniently schedule
service online at any time through the Nissan owner's portal, a mobile app or
the dealer's own website.  
* Focus on quick dealer notification of hot customer issues with Nissan
follow-up to ensure resolution.

About Nissan North America  
In  North America, Nissan's operations include automotive styling, engineering,
consumer and corporate financing, sales and marketing, distribution and
manufacturing. Nissan is dedicated to improving the environment under the Nissan
Green Program and has been recognized as an ENERGY STAR Partner of the Year in
2010, 2011, 2012 and 2013 by the U.S Environmental Protection Agency. More
information on Nissan in  North America  and the complete line of Nissan and
Infiniti vehicles can be found online at  www.NissanUSA.com and
www.InfinitiUSA.com, or visit the Americas media sites  NissanNews.com  and 
InfinitiNews.com.  

About Nissan
Nissan Motor Co., Ltd.,  Japan's second-largest automotive company, is
headquartered in  Yokohama, Japan, and is part of the Renault-Nissan Alliance.
Operating with more than 248,000 employees globally, Nissan provided customers
with more than 4.9 million vehicles in 2012, generating revenue of  9.4 trillion
yen  ($US118.95 billion) in fiscal 2011. With a strong commitment to developing
exciting and innovative products for all, Nissan delivers a comprehensive range
of 64 models under the Nissan and Infiniti brands. A pioneer in zero-emission
mobility, Nissan made history with the introduction of the Nissan LEAF, the
first affordable, mass-market, pure-electric vehicle and winner of numerous
international accolades, including the prestigious 2011-2012 Car of the Year
Japan and 2011 World Car of the Year awards.

For more information on our products, services and commitment to sustainable
mobility, visit our website at  http://www.nissan-global.com/EN.

SOURCE  Nissan North America


Brian Brockman, Nissan Corporate Communications, +1-248-488-4227,
brian.brockman@nissan-usa.com

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