ZOLL Honored for Excellence in Customer Satisfaction for 12th Consecutive Year

Thu Mar 21, 2013 4:51pm EDT

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Only Company to Receive NorthFace ScoreBoard Award for 12 Years for Exceeding
Customer Expectations 
CHELMSFORD, Mass.--(Business Wire)--
ZOLL® Medical Corporation, a manufacturer of medical devices and related
software solutions, announced today that it is the only company to receive the
NorthFace ScoreBoard AwardSM for "world class" excellence in customer
satisfaction for the 12th consecutive year. The 12-year designation was awarded
to ZOLL for excellence in technical support. The company was also recognized
with a five-year NorthFace ScoreBoard Award for excellence in customer service. 

Since 2000, the award has been presented annually by Omega Management Group
Corp., Billerica, Mass., to companies that, as rated solely by their own
customers, have achieved excellence in customer satisfaction during the prior
calendar year. Omega is an expert in customer experience management (CEM)
strategy, and helps companies boost revenue and profits by consistently
exceeding customer expectations for service quality. 

"The NorthFace ScoreBoard Award recognizes organizations which not only offer
exemplary customer service, but which also center their existence on a deep
commitment to exceeding customer expectations," said John Alexander Maraganis,
president and CEO of Omega. "ZOLL continues to excel in this area, demonstrated
by the fact that it is the only company to achieve this award for 12 consecutive
years." 

"It is of utmost importance to ZOLL that our customer satisfaction levels remain
high since our customers are in the business of saving lives," said Jonathan A.
Rennert, President of ZOLL. "This recognition clearly demonstrates the
importance we place on technical support and customer service as we develop
products that help advance the practices of resuscitation and critical care." 

"Due to its unique `customer-only vote` criteria, the NorthFace ScoreBoard Award
has been viewed from its inception as the only objective benchmark for
excellence in customer service," Maraganis said. "Our research indicates that
companies that consistently achieve a 4.0 rating or above, which we call the
`Loyalty Zone,` are succeeding in locking in profitable, long-term customer
relationships, and this significantly raises the bar on their competitors." 

"In 2012, more than 250 projects, many international in scope, were judged from
scores of companies based in the U.S. and abroad. The majority of companies are
repeat recipients, which shows that, despite the tough economy, implementing a
CEM strategy is a reliable, proven way to achieve business success," he said. 

Methodology for Measurement

Omega`s methodology measures customer satisfaction and loyalty levels on a
5-point scale four times during the year in such categories as technical
support, field service, customer service, and account management. The NorthFace
ScoreBoard Award recipients are companies which, based solely on survey
responses from their own customers, achieved a 4.0 or above out of a possible
5.0. Omega`s research shows that companies that consistently achieve a 4.0 or
above succeed in establishing customer loyalty. 

About ZOLL Medical Corporation

ZOLL Medical Corporation, an Asahi Kasei Group company, develops and markets
medical devices and software solutions that help advance emergency care and save
lives, while increasing clinical and operational efficiencies. With products for
defibrillation and monitoring, circulation and CPR feedback, data management,
fluid resuscitation, and therapeutic temperature management, ZOLL provides a
comprehensive set of technologies that help clinicians, EMS and fire
professionals, and lay rescuers treat victims needing resuscitation and critical
care. For more information, visit www.zoll.com. 

About Asahi Kasei

The Asahi Kasei Group is a diversified group of companies led by holding company
Asahi Kasei Corp., with operations in the chemicals and fibers, homes and
construction materials, electronics, and health care business sectors. Its
health care operations include devices and systems for critical care, dialysis,
therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well
as pharmaceuticals, diagnostic reagents, and nutritional products. With more
than 25,000 employees around the world, the Asahi Kasei Group serves customers
in more than 100 countries. For more information, visit
www.asahi-kasei.co.jp/asahi/en/. 

Copyright © 2013 ZOLL Medical Corporation. All rights reserved. ZOLL is a
registered trademark of ZOLL Medical Corporation in the United States and/or
other countries. Asahi Kasei is a registered trademark of Asahi Kasei
Corporation. NorthFace ScoreBoard Award is a service mark of Omega Management
Group Corporation. All product names are the property of their respective
owners.

ZOLL Medical Corporation
Diane Egan, +1-978-421-9637
degan@zoll.com

Copyright Business Wire 2013