Accenture and SNCF Deliver New Reservation, Revenue Management and CRM Systems For Nuovo Trasporto Viaggiatori (NTV)

Thu Apr 11, 2013 5:00am EDT

* Reuters is not responsible for the content in this press release.

New capabilities aim to drive growth, improve competitiveness, and increase
passenger satisfaction for Italian rail operator 
ROME--(Business Wire)--
Accenture (NYSE: ACN) and Rail Solutions, an SNCF subsidiary, today announced
that they have successfully delivered a range of passenger-focused systems for
new Italian rail operator, Nuovo Trasporto Viaggiatori (NTV). These include an
advanced reservation and distribution platform, a revenue management system and
a customer relationship management (CRM) system. 

NTV is Italy`s first private high speed rail operator and one of the newest to
be created in Europe. It runs state-of-the-art "Italo" trains linking Italy`s
major cities and offers enhanced services, including passenger Wi-Fi, an
on-board entertainment portal and a cinema carriage. 

As part of its drive for innovation and rapid growth, NTV wanted a modern,
flexible ticketless distribution platform, linked to a powerful set of tools to
manage passenger reservations, revenue management and CRM. After choosing
Navitaire Rail`s hosted reservation solution, developed by Accenture`s
wholly-owned subsidiary Navitaire, NTV awarded the implementation of the
solution to a newly-formed venture of industry experts from Accenture and Rail

Navitaire Rail is a passenger sales and management solution which integrates the
ticketing and travel process across internet, call center, travel agency and
mobile channels. It also provides rail station check-in and ancillary revenue
generation opportunities. The platform offers rail operators the ability to link
with other travel platforms and services to boost the ability of rail companies
to attract and retain passengers while helping to reduce overall operating

"NTV has been propelled to the forefront of the industry thanks to this
market-leading technology," said Claudio Diotallevi, NTV`s Chief Information
Officer. "By increasing our capabilities and the cost efficiencies of our
reservation system, we will drive growth, improve competitiveness and increase
passenger satisfaction. We selected Accenture and Rail Solutions based on the
strength of their proven rail software solutions, coupled with their extensive
experience in the transportation industry." 

In addition to the Navitaire Rail delivery, Rail Solutions implemented a new
revenue management system that can adapt the availability of various pricing
products based on customers` demand. Accenture completed the delivery of a new
CRM platform and contact center for NTV that allows the personalization of
passenger interaction at every point of the travel experience, including time
on-board, inside the terminal and while on the phone and using the internet. The
new systems support NTV`s services which are running between nine cities and 12

"Using Navitaire Rail easy integration capabilities, NTV now has a comprehensive
and complementary suite of solutions that allow them to serve passengers with
greater flexibility, efficiency and reliability," says Eric Schaeffer, Accenture
global managing director for Industrial Equipment. 

The work was delivered at the client in Rome and from delivery teams in London,
Manila, Minneapolis, Montreal, Paris and Salt Lake City. 

Accenture and Rail Solutions are now working together on implementing Navitaire
Rail for new rail companies, using complementary Accenture integration
capabilities and Rail Solutions` industry knowledge and expertise in revenue
management, inventory and distribution. 

Navitaire Rail forms part of the Accenture Connected Travel Business Service.
This service enables travel, public transportation, original equipment
manufacturers and suppliers to offer a unique experience to customers by
increasing operational efficiency, sales performance and data visibility. The
Accenture Connected Travel Business Service combines skills, assets, software
platforms and processes to focus on specific public transportation, travel,
automotive and industrial equipment industry issues. 

About Accenture

Accenture is a global management consulting, technology services and outsourcing
company, with approximately 261,000 people serving clients in more than 120
countries. Combining unparalleled experience, comprehensive capabilities across
all industries and business functions, and extensive research on the world`s
most successful companies, Accenture collaborates with clients to help them
become high-performance businesses and governments. The company generated net
revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012. Its home
page is

About Rail Solutions

Rail Solutions, an SNCF subsidiary, guides and support Railway Companies on
major passengers` IT project development from the Information System conception
or adjustment of the current one up to the post production follow up. The Rail
Solutions` offer and services combine the train industry knowledge with
expertise in Revenue Management, inventory and distribution. Its home page is

Daniela Bracco, +39 0277 758999
Rail Solutions
Lawrence Taché, +33 1 74 54 12 19

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