LONDON HSBC's (HSBA.L) (0005.HK) Chairman Douglas Flint called for an acceleration in the speed of reform within the industry as the bank was criticized by shareholders for compliance failings and accusations it aided tax avoidance.
Flint told around 400 shareholders at the bank's annual meeting that the fallout from recent scandals had created a "once-in-a-generation" opportunity to reform banking and the broader financial industry.
"As a first priority we need to speed up the reform process. Otherwise investor confidence in the sector will continue to be undermined," he said.
Flint also apologized to shareholders for the bank's failings after it was handed fines of $1.9 billion in December, the largest ever imposed on a bank, following a U.S. investigation into its Mexican and U.S. operations.
The probe made scathing criticism of HSBC's anti-money-laundering systems and found its lax controls allowed two drug cartels to move $881 million through the bank.
"We were humbled and horrified to discover findings of such magnitude," said Flint.
The settlement included a deferred prosecution agreement (DPA), meaning the bank's operations will be monitored but it remained exempt from prosecution unless it transgresses again.
The Guardian newspaper on Friday reported a row between the U.S. Justice Department and the judge overseeing the case. It said Judge John Gleeson is believed to be considering rejecting the deal, which could leave HSBC facing a criminal prosecution.
A spokesman for the bank said: "HSBC is focused on taking all necessary steps to fulfill its obligations under the agreements with the U.S. and UK governments, and on implementing effective global standards across the HSBC network."
HSBC, Europe's largest bank, was slammed by several shareholders for its mistakes in Mexico and accused of aiding tax avoidance by customers in countries including Switzerland and Jersey.
Flint said the bank was reviewing its operations in so-called tax havens and expects a significant reduction in the amount of business it does in those jurisdictions, though he said legitimate business is done there.
"We are co-operating with tax authorities as they seek out if there is tax unpaid by individuals," Flint said. "We will make ourselves as bulletproof as we can in this area."
Almost 90 percent of HSBC's shareholders backed its 2012 pay plan for executives at the meeting. Including abstentions, 14.7 percent of shareholders failed to back the plan.
CEO Stuart Gulliver was paid 7.4 million pounds last year, down from 8 million for 2011. The bank paid 204 employees more than 1 million pounds last year, including 78 in Britain.
Shares in HSBC were down 1.8 percent at 1215 GMT, underperforming the European banking index .SX7P, which was down 1 percent.
Gulliver this month unveiled plans to redouble his cost-cutting efforts to save up to $3 billion in annual costs by 2016, on top of $4 billion he has already cut since taking over in 2011.
In the face of weak demand in Europe, HSBC plans to increase revenue by focusing on high-return markets in Asia, where it now generates around two-thirds of its profit.
(Editing by Sinead Cruise and David Cowell)