Adapt Telephony Services Captures Ninth Consecutive Interactive Intelligence Conquest Award

Fri Jun 7, 2013 11:00am EDT

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Adapt Telephony Services Captures Ninth Consecutive Interactive Intelligence Conquest Award

Reseller and systems integrator receives 2013 award for signing the most new Interactive Intelligence contact center and enterprise customers

Interactive Intelligence has honored Adapt Telephony Services, a reseller and systems integrator of the vendor’s unified IP business communications solutions, with its annual 2013 Conquest Award. The Conquest Award is given to the Interactive Intelligence reseller that has signed the most new contact center and enterprise customers during the award evaluation period.

It is the ninth consecutive time that Adapt has won the Interactive Intelligence Conquest Award. Competing for the Conquest Award each year are approximately 200 North American Interactive Intelligence resellers.

During the Conquest Award evaluation period of July 1, 2011 through June 30, 2012, Adapt signed a total of 18 new contact center and enterprise customers. These organizations purchased Customer Interaction Center (CIC), the Interactive Intelligence all-in-one IP communications software suite.

Additionally, Adapt was presented with the vendor’s Pace Setter, North America Award for generating the most North American sales revenue from Interactive Intelligence software and services. Adapt has received the Pace Setter award four consecutive years and earlier in 2013 was honored through its third consecutive Worldwide Partner of the Year award.

Both awards were presented last month in Indianapolis during Interactions 2013, Interactive’s annual global conference for resellers and customers.

“By acquiring the most new customers for both Interactive Intelligence contact center and enterprise deployments, as well as achieving the highest North American sales revenue, Adapt has again shown a unique ability to satisfy customers’ communications technology needs enterprise-wide,” said Paul Weber, Interactive Intelligence vice president of sales.

Jerry Brown, vice president of sales at Adapt added, “We successfully seized upon the business community’s growing desire for a unified IP communications solution that delivers customer care consistently and across multiple channels simultaneously. Earning another Conquest Award as well as our second straight Pace Setter Award is the result of listening, learning and then providing an easily integrated yet elegant solution that enables our clients to exceed their customers’ expectations by providing world class customer service.”

CIC is an all-in-one IP communications software suite that provides multichannel contact center automation and unified communications functionality for mid-size to large organizations. CIC’s unique single-platform architecture based on open standards was designed to eliminate the cost and complexity introduced by multipoint products.

Interactive Intelligence and its software and services have received numerous accolades, including Gartner’s 2012 Magic Quadrant for Contact Center Infrastructure, Worldwide, Leaders Quadrant; Frost & Sullivan’s 2012 Company of the Year Award, Contact Center Systems, North America; and CRM Magazine’s 2012 Service Leaders Winner, Contact Center Infrastructure.

Adapt serves its customers through more than 50 CIC-certified technical and sales staff members. The company, founded in 1997 and an Interactive Intelligence reseller since inception, has grown to more than 80 employees.

About Adapt

Adapt Telephony Services, LLC (Adapt) is a global value-added reseller and integrator of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. Adapt’s team of systems integration professionals has led more than 300 successful Interactive Intelligence deployments for customers throughout the U.S. and Canada. Vertical specialties include financial services, healthcare, insurance, manufacturing, retail and outsourcing.

Adapt Telephony Services
David Reiners
Director of Marketing and Communications
(630) 468-7656 Direct Phone
(224) 612-0167 Mobile Phone

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