Analysis: New Microsoft CEO faces big choices post-Ballmer

SEATTLE Mon Aug 26, 2013 2:16am EDT

Microsoft CEO Steve Ballmer speaks during his keynote address at the Microsoft ''Build'' conference in San Francisco, California June 26, 2013. REUTERS/Robert Galbraith

Microsoft CEO Steve Ballmer speaks during his keynote address at the Microsoft ''Build'' conference in San Francisco, California June 26, 2013.

Credit: Reuters/Robert Galbraith

Related Topics

SEATTLE (Reuters) - The next CEO of Microsoft Corp has one big decision to make: press on with retiring chief executive Steve Ballmer's ambitious plan to transform the software giant into a broad-based devices and services company, or jettison that idea and rally resources around its proven strength in business software.

Ballmer's grand design - unveiled just six weeks before Friday's surprise announcement that he would retire within a year - calls for 'One Microsoft' to pull together and forge a future based on hardware and cloud-based services.

But poor sales of the new Surface tablet, on top of Microsoft's years-long failure to make money out of online search or smartphones, have cast doubt on that approach.

For years, investors have called on Microsoft to redirect cash spent on money-losing or peripheral projects to shareholders, while limiting its focus to the vastly profitable Windows, Office and server franchises.

Activist investor ValueAct Capital Management LP, whose recent lobbying of the company may have played a role in Ballmer's decision to retire earlier than he planned, is thought to favor such an approach.

In the last two years alone, Microsoft has lost almost $3 billion on its Bing search engine and other Internet projects, not counting a $6 billion write-off for its failed purchase of online advertising agency aQuantive. It took a $900 million charge for its poor-selling Surface tablet last quarter.

For now at least, Microsoft seems intent on pursuing Ballmer's vision. John Thompson, Microsoft's lead independent director who is also heading the committee to appoint a new CEO, said on Friday the board is "committed" to Ballmer's transformation plan.

The eventual choice of that committee - which has given itself a year to do its work - should provide a clue to how committed the board really is, and how open to outside advice.

"Taking an internal candidate like Satya Nadella - the guy nurturing servers - or some of the other people on the Windows team, that makes sense to keep a steady hand through this reorganization and strategic shift," said Norman Young, an analyst at Morningstar.

"But a strong case could be made that the company needs a breath of fresh air, someone who can execute on the strategy but also bring an outsider perspective," he added.

That could mean selling the Xbox and abandoning Bing, or cutting short efforts to make tablets or other computers.


Throughout the last decade, as Microsoft's share price has remained flat, shareholders have called for bigger dividends and share buybacks to beef up their returns.

Microsoft obliged with a one-time $3 a share special dividend in 2004 and has trebled its quarterly dividend to 23 cents since then.

But shareholders still want a bigger slice of Microsoft's $77 billion cash hoard, $70 billion of which is held overseas.

Rick Sherlund, an analyst at Nomura, believes that if the retirement of Ballmer means the company is listening to ValueAct and its supporters, then action on the dividend and share buyback could perhaps happen as early as September 19, when Microsoft hosts its annual get-together with analysts and is expected announce its latest dividend.

"The momentum of shareholder activism is well underway and likely to benefit shareholders even though the process of how this unfolds is not certain," said Sherlund.

The lackluster performance of Microsoft's stock has long been the stick that shareholders beat Ballmer with, and it has looked all the worse compared with the staggering gains made by Apple Inc under Steve Jobs.

Yet Ballmer - who owns just under 4 percent of the company - never showed any doubts about his intention to stay in the job. His old friend and ally Bill Gates, who still owns 4.8 percent of the company, never wavered in his public support.

The first public signs of dissent on Microsoft's board came in 2010, when Ballmer's bonus was trimmed explicitly for the flop of the infamous Kin 'social' phone and a failure to match Apple's iPad, according to regulatory filings.

It was around that time, though not necessarily connected, that the board started considering how it would manage a succession, according to a source familiar with the matter. Ballmer and the board began talking to both internal and external candidates.

About 18 months to two years ago, Ballmer started thinking seriously about a succession plan, the internal source said.

The time since was not marked with glory for Ballmer, with a tepid launch of Windows 8, the disappointment of the Surface tablet, and a $731 million fine by European regulators for forgetting to offer a choice of browsers to Windows users.

Two to three months ago, Ballmer started thinking seriously about his retirement and concluded it was the "right time to start the process," the source said. That was shortly after ValueAct took a $2 billion stake in Microsoft.

July's gloomy earnings, which offered no immediate hope of quick improvement, may have sealed the decision. Ballmer said Friday he made the choice in the few days prior, and informed the board on Wednesday. Whether the board urged Ballmer to leave is not known.

The impending exit of Ballmer leaves a difficult and perhaps impossible choice to his successor - pushing a large and insular behemoth through a highly risky transformation to the mobile world, or clinging to an island of profitable but PC-centric businesses.

"I'm not sure there is someone who can do Steve's (Ballmer's) job 'better'. It's an incredibly difficult job, perhaps intractable," said Brad Silverberg, a former senior Windows executive and co-founder of Seattle venture capital firm Ignition Partners. "Perhaps the way the job is defined needs to change, and this is the harbinger of bigger changes to come."

(Additional reporting by Liana Baker in NEW YORK; Editing by Jonathan Weber and Miral Fahmy.)

We welcome comments that advance the story through relevant opinion, anecdotes, links and data. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. For more information on our comment policy, see
Comments (12)
jbeech wrote:
DO no harm should have been Ballmer’s mantra when he took over more than a decade ago. Instead, what he did led me to dread OS upgrades and cling to the old ones because of the gratuitous changes, which move the controls. It has been akin to Cadillac introducing the next ElDorado and relocating the steering wheel to the back seat and the brakes to the trunk – almost as if they were saying, sure you still need brakes and a steering wheel, but Bill put them in the wrong place so let’s move them. Suddenly, when I need to resolve a printer conflict I have to look elsewhere because something has changed – forgetting I do little else with the OS beyond interact when I need to add or remove a program, fiddle with network connections, and other such things. In fact, what he did was worse – more like my son rearranging a toolbox, which I had spent years in learning to find a tool without looking. In short, Ballmer’s astonishing lack of respect for me made me hate each update. Thus, instead of my buying the new OS, I clung desperately to the old one because I knew how it worked. And it wasn’t just the OS, but my tools as in 2007 he threw out my entire investment in learning to use Word for a new ribbon bar menu system. Now everybody in the company had to waste time learning where the tools were because Steve had rearranged the toolbox again. Our solution? Simply because Apple’s OS was incompatible with our hardware was to stockpile old licenses of XP and Office 2003 and the best thing is we bought them nearly for free on eBay – perfectly legal. In short, we refused to upgrade. Lest anyone wonder why we quit spending money with Microsoft, why the cash cow’s udder became a 3-banger or maybe even a 2-banger instead of a 4-banger . . . it was Steve’s fault. he broke a perfectly good thing of beauty. He did harm to what Mr. Gates left him. All I ever wanted from XP was access to more RAM. I finally got it with Windows 7 because I viewed Vista as an abomination. Now he comes at us with that horrid and stupid Windows 8 and folks wonder why we keep buying Windows 7 and Office 2003 licenses on eBay? Now you know why.

Aug 26, 2013 6:36am EDT  --  Report as abuse
tmc wrote:
It all seems narrow minded or “me too” again. The Software market is fragmented and Microsoft could make huge gains in it if they focused on it. Instead they are chassing after phones and small devices? Why? Just because others are? Oracle and IBM are not so strong in business softeare that MS could not unseat them. Remeber that’s what MS was, a Software company.

Aug 26, 2013 7:12am EDT  --  Report as abuse
mohamedmohsen wrote:
They could have bought Blackberry!

Aug 26, 2013 8:00am EDT  --  Report as abuse
This discussion is now closed. We welcome comments on our articles for a limited period after their publication.