United Airlines will honor tickets issued at no cost by mistake

Fri Sep 13, 2013 5:27pm EDT

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(Reuters) - Some lucky customers who acquired United Airlines tickets at zero cost because of a computer programming error will be allowed to use them, an airline spokeswoman said on Friday.

"United has reviewed the error that occurred yesterday and decided that, based on these specific circumstances, we will honor the tickets," spokeswoman Mary Clark said in an email.

United did not say how many such tickets were issued on Thursday. The airline temporarily shut down its website to correct the error and also stopped booking flights through its phone center for about two hours.

Miscellaneous airport fees, such as the September 11 security fee, may have resulted in some passengers paying a nominal price for the tickets.

(Editing by Eric Walsh)

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Comments (2)
Cali_Cathy wrote:
I wonder whose in trouble for that blunder. Since they’re honoring it it’s either because of the publicity and they don’t want to look back or it’s not a big enough hit to really hurt them. They’re such tight wads on some other errors that I find it difficult to believe it’s just out of the kindness of their hearts and that they value their customers.

Sep 13, 2013 6:00pm EDT  --  Report as abuse
ralphos wrote:
Remember when people had morals and when there was a money mistake they gave it back.
Pepperidge farms does.

Sep 13, 2013 8:32pm EDT  --  Report as abuse
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