Seniors face more scams as Obamacare launches

CHICAGO Tue Oct 1, 2013 4:00am EDT

Related Topics

CHICAGO (Reuters) - Seniors have been sold plenty of lies about health reform since the Affordable Care Act (ACA) became law in 2010. They've been told that it will slash their benefits and create "death panels" to weed out those too old and sick to be worthy of medical care; that it will crush the popular Medicare Advantage program; and that government will get between them and their doctors.

Falsehoods, all. But with key provisions of Obamacare kicking off Tuesday, seniors finally have something real to be concerned about: fraud. Consumer advocates and legal experts say they are seeing a rise in ACA-related identity theft and other scams targeting seniors on Medicare.

Medicare is a chronic focus of scam artists because of its huge size and many moving parts. The program identified $44 billion in improper payments last year alone, according to the U.S. Government Accountability Office, and the ACA itself included funds for beefed-up fraud prevention initiatives. But the ACA also has added a layer of vulnerability, much of it playing off political attacks on the law.

"Many seniors already think the worst about the law, so they're ready for some of these false pitches," says Joe Baker, president of the Medicare Rights Center, a non-profit consumer services group. "They'll tell you Obamacare means you need to change your Medicare, or that you need to re-apply for Medicare - or that if you don't buy a new kind of insurance you're going to get fined or go to jail."

Consumer protection advocates worry that scammers will falsely tell seniors that they need to renew their Medicare coverage or sign up in the new exchanges, and get them to divulge critical personal information on application forms. They've also received reports of fake websites purporting to offer Obamacare insurance policies. The sites often will display an official-looking government seal.

"There hasn't been a vehicle like this in a long time that can be used to steal Social Security numbers and bank account information," says Dennis Jay, executive director of the Coalition Against Insurance Fraud, a national alliance of insurers, government agencies and consumer groups.

Seniors also are hearing a wave of marketing messages and publicity about the ACA insurance exchanges, which will have their first open enrollment starting Tuesday and running through the end of March. Coincidentally, that ACA enrollment season overlaps with the annual fall Medicare enrollment period (October 15-December 7).

For consumers, the challenge is sorting out scams from the massive, legitimate outreach now under way to promote the new law. That outreach includes state healthcare "navigators" who are supposed to help people sign up for legitimate coverage, as well as privately funded efforts to promote ACA enrollment. For example, Enroll America, a non-profit funded by foundations and health insurance companies and others with an interest in making the ACA a success, is running a legitimate outreach campaign called "Get Covered America."


Baker and other advocates have a simple message for seniors this year: You don't have to make any changes in your Medicare coverage because of Obamacare.

Anyone who is already on Medicare has no need to use the Obamacare health insurance exchanges; in fact, it is illegal for insurers to sell an exchange policy to anyone on Medicare.

"If anyone tells you that you have to do that, they're lying," Baker says.

Older Americans younger than 65 who don't have group insurance coverage will be shopping for policies on the new ACA exchanges.

Here are some ways both groups can avoid getting hit with a healthcare scam:

- Be suspicious of solicitations. "Medicare will never call or knock on doors to solicit you," says Jay. Don't give sensitive personal information to anyone who solicits you. Legitimate enrollment outreach personnel won't ask you for it - they'll simply point you to places where you can sign up for insurance."

- Look to a source you already know and respect. "If you already have a trusted financial adviser or an insurance agent who can help you, use that person," says James Napoli, a Washington, D.C.-based senior counsel at the law firm Proskauer Rose.

You can get additional counseling and assistance from the State Health Insurance Assistance Programs (SHIPs), which operate in every state (

- Use official websites only. Seniors using the fall Medicare enrollment to shop for prescription drug or Medicare Advantage plans should sign up only through the official Medicare Plan Finder website ( or by phone at 1-800-MEDICARE.

- Don't sign up for new cards of any kind. "You don't need a new Social Security or Medicare card," says Leslie Fried, director of the National Center for Benefits Outreach and Enrollment at the National Council on Aging. "And you don't need an ‘Obamacare card' - there's no such thing."

- Report suspected fraud. The new federal healthcare marketplace call center can field questions about suspected fraud related to the ACA (800-318-2596) and the Federal Trade Commission can field complaints online ( If you have questions about fraud and Medicare, call 1-800-Medicare.

For more from Mark Miller, see

(The writer is a Reuters columnist. The opinions expressed are his own.)

(Follow us @ReutersMoney or here. Editing by Linda Stern and Douglas Royalty)

We welcome comments that advance the story through relevant opinion, anecdotes, links and data. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. For more information on our comment policy, see
Comments (3)
Overcast451 wrote:
Of course – the other Reuters article mentions this:

* Some programs even penalize providers for too many hospitalizations or not keeping overall costs down.*

Meaning – if you do need to go to the hospital a lot – for serious reasons… your doctor might get penalized for it. Sorry, but can’t have the cake and eat it too… That’s really not a good thing at all.

It’ll be like auto insurance too; since it’s ‘law’ – the rates will skyrocket, because insurers know you have no choice. There’s no real competition in auto insurance, lol.

Of course, it’ll be the opposite there. Auto Insurance – older folks typically pay less. I suspect healthcare will be the total inverse of that – older folks will pay more.

Oct 01, 2013 2:39pm EDT  --  Report as abuse
AlkalineState wrote:
Seniors always face scams. “Send us your gold in an envelope.” “Try this reverse mortgage.” “Jesus loves you. And he loves you even more if you call now with your credit card number.”

They are not all stupid. But a high enough percentage of elderly people apparently act like third graders with estates…. that they become their own target for scammers.

Oct 01, 2013 3:36pm EDT  --  Report as abuse
PaulBradley wrote:
It’s sad. However, comparably ‘nothing’ to Netanyahu’s scams to drag U.S. to costly military engagements to satisfy his agendas – - Lebanon, Iraq, Syria, Iran . . . . Just wonder when his scams will be stopped and by whom?

Oct 01, 2013 5:14pm EDT  --  Report as abuse
This discussion is now closed. We welcome comments on our articles for a limited period after their publication.