U.S. points Obamacare consumers to online assistance amid glitches

WASHINGTON Tue Oct 1, 2013 9:48am EDT

Get Covered America buttons are seen during a training session in Chicago, Illinois September 7, 2013 before volunteers canvas a Chicago neighborhood to talk with residents about the Affordable Care Act - also known as Obamacare. Picture taken September 7, 2013. REUTERS/John Gress

Get Covered America buttons are seen during a training session in Chicago, Illinois September 7, 2013 before volunteers canvas a Chicago neighborhood to talk with residents about the Affordable Care Act - also known as Obamacare. Picture taken September 7, 2013.

Credit: Reuters/John Gress

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WASHINGTON (Reuters) - The U.S. administration on Tuesday encouraged potential enrollees in Obamacare health coverage to seek in-person assistance from a call center and other sources after technical glitches emerged at the debut of the law's new online healthcare marketplaces.

A federally run marketplace for consumers in 36 states began posting error messages soon after the system opened for enrollment at 8 a.m. EDT (1200 GMT), citing online traffic as a reason for the difficulties. An administration official said experts were aware of the issue and were working to address it.

"Consumers who need help can also contact the (federal) call center, use the live chat function or go to localhelp.healthcare.gov to find an in-person assistor in their community," the U.S. Department of Health and Human Services said in a statement.

(Reporting by David Morgan; Editing by Gerald E. McCormick)

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Comments (1)
Bobo_9 wrote:
Everything the government touches has “glitches”, yet we have libs really happy that governemnt has taken over our medical care.
Obama has repeatedly lied when he’s said that if you currently have health coverage it will not change, only will get better.
Not true – my company has great health coverage for all employees, but as it’s a “cadilac” plan they say they have to dumb it down to get to the lower Obamacare levels otherwise the penalties on the company are too big.
So, my premium share has gone up, deductibles & co-pays have been increased, end note is that the cost to me is much worse.
Obama knows this but continues to spread his lie.

Oct 01, 2013 9:43am EDT  --  Report as abuse
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