Obamacare adviser says healthcare website encountering new issues

WASHINGTON Fri Nov 8, 2013 4:50pm EST

A man looks over the Affordable Care Act (commonly known as Obamacare) signup page on the HealthCare.gov website in New York in this October 2, 2013 photo illustration. REUTERS/Mike Segar

A man looks over the Affordable Care Act (commonly known as Obamacare) signup page on the HealthCare.gov website in New York in this October 2, 2013 photo illustration.

Credit: Reuters/Mike Segar

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WASHINGTON (Reuters) - The Obama administration's HealthCare.gov adviser Jeffrey Zients said on Friday that the trouble-plagued federal healthcare website is improving, but that higher volumes of visitors are exposing new capacity and software issues.

In a conference call with reporters, Zients said progress this week has been marred by roadblocks. He described HealthCare.gov as being "a long way from where it needs to be."

The administration is struggling to resolve problems with the website by the end of November, when it has pledged to have the system operating smoothly for the vast number of users including uninsured people interested in obtaining subsidized private health insurance.

(Reporting by David Morgan; editing by Christopher Wilson)

(This story was refiled to correct the spelling of last name to Zients from Zeints)

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Comments (29)
NEWAGER wrote:
The are experiencing heavy traffic from those hundreds of thousands that are losing insurance–thanks to Obamacare!

Nov 08, 2013 2:23pm EST  --  Report as abuse
xyz2055 wrote:
They had how long to get this website together? Two years? Where the government goes..incompetence knows no bounds.

Nov 08, 2013 2:32pm EST  --  Report as abuse
Slammy wrote:
@xyz2055
I used to been involved in web site development and it is hard to know how a site will behave under actual load conditions. Pre-Launch testing can only go so far because you never know how users will actually use the site or how many will be on at once. Many high trafficked web sites go through a break in period and this unfortunate given the promotion of this site.

Nov 08, 2013 2:46pm EST  --  Report as abuse
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