Comcast sees first video customer growth in six years in fourth quarter: CEO

Tue Jan 7, 2014 2:08pm EST

Comcast CEO Brian Roberts speaks at his keynote address at the Consumer Electronics Show in Las Vegas, Nevada January 8, 2008. REUTERS/Rick Wilking

Comcast CEO Brian Roberts speaks at his keynote address at the Consumer Electronics Show in Las Vegas, Nevada January 8, 2008.

Credit: Reuters/Rick Wilking

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(Reuters) - Comcast Corp slightly expanded its video customer base during the last three months of 2013, the first quarterly growth in more than six years, Comcast Chief Executive Brian Roberts said on Tuesday.

"In the fourth quarter, we modestly grew customers," Roberts told investors at Citigroup's 2014 Internet, Media & Telecommunications Conference in Las Vegas. The CEO said the company had seen a decline in video subscribers for 26 straight quarters.

Comcast's cable unit reported 21.6 million video customers at the end of September, the largest number of any U.S. cable company. The company said it lost about 129,000 customers in the third quarter of 2013. Roberts did not provide a specific number for video customers at the end of the fourth quarter.

He said the company had invested in customer service and new digital technology, including a voice-activated user guide and access to cable channels on mobile devices, to attract new subscribers.

Comcast shares rose 2.6 percent to $52.36 in afternoon trading on Nasdaq.

(Reporting by Lisa Richwine; editing by Andrew Hay and Ronald Grover)

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Comments (3)
cderyk wrote:
Not surprising since they hired “consultants” to “review” your bill. It is just an UP sell gimmick to get you to sign a two year contract with stiff early cancellation penalties by telling you it will lower your bill about $10 per month. When I got my confirmation it actually raised my bill $37 per month. When I complained about the bait and switch they
gave me most of the package and cut my bill by $49 per month. I cannot figure the business model they are using and neither could our state attorney general’s office. I think it might have been cheaper for them to just give me the $10 per month cut with all services they listed, but who am I to argue?

Jan 07, 2014 5:17pm EST  --  Report as abuse
cderyk wrote:
Not surprising since they hired “consultants” to “review” your bill. It is just an UP sell gimmick to get you to sign a two year contract with stiff early cancellation penalties by telling you it will lower your bill about $10 per month. When I got my confirmation it actually raised my bill $37 per month. When I complained about the bait and switch they
gave me most of the package and cut my bill by $49 per month. I cannot figure the business model they are using and neither could our state attorney general’s office. I think it might have been cheaper for them to just give me the $10 per month cut with all services they listed, but who am I to argue?

Jan 07, 2014 5:17pm EST  --  Report as abuse
STARCD53 wrote:
I don’t think Comcast is gaining more customers. I personally am still a customer, although I have reduced my bill from $ 233.00 a month to $ 97.00 a month. There was way to many unnecessary dumb channels I never watched, so I got rid of the extra crap. Internet, Netflix, Basic and some sports channels is all I need. I still think I am paying a third too much.

Jan 07, 2014 6:35pm EST  --  Report as abuse
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