McDonald's Corp (MCD.N) reported weaker-than-expected quarterly sales at established restaurants on Thursday as fewer diners frequented the fast-food chain, and warned that sales would again fall short of analysts' expectations in January.
The world's biggest restaurant chain by revenue has reported disappointing sales for five straight quarters, hurt by self-inflicted operational stumbles, weak demand and intensified competition from resurgent rivals such as Wendy's Co (WEN.O) and Burger King Worldwide Inc BKW.N.
Indeed, efforts by Chief Executive Don Thompson to shore up earnings in the 18 months since he took the top job at the company - by tweaking menus and changing management - have not borne fruit.
The pressure is on him to boost McDonald's share price as well. The stock is up just 7 percent since Thompson became chief executive on July 1, 2012, well behind the 27-percent jump in the Dow Jones Industrial Average index, of which McDonald's is a component.
Analysts predicted that investors would give Thompson a bit more time to turn the company's fortunes before they begin to advocate for big changes.
"If McDonald's doesn't fix itself by the end of 2014, the drumbeat of activism will grow," Hedgeye Risk Management analyst Howard Penney told Reuters.
On a conference call with analysts, McDonald's executives said they "over-complicated" menus last year.
They vowed to re-engage customers this year with plans that include customizing sandwiches, emphasizing breakfast and coffee, and increasing marketing via mobile phones and other devices.
Some critics have called on McDonald's to simplify operations by downsizing its menu. Penney warned that the company's new plan to customize sandwiches could further slow service.
Global sales at McDonald's restaurants open at least 13 months fell 0.1 percent during the fourth quarter, due in part to severe winter weather in the United States.
Quarterly results were overshadowed by McDonald's forecast for "relatively flat" January global sales at restaurants open at least 13 months.
The January forecast "stands out as a healthy (same-store sales) miss," Wells Fargo restaurant analyst Jeff Farmer said in a client note. Analysts, on average, estimate a 2.4 percent gain in January.
Analysts were optimistic that McDonald's sales trends would improve in January, largely because the company turned in lukewarm results in January 2013.
PROFIT BEATS, SALES MISS
McDonald's has about seven times the sales of Wendy's and Burger King combined, but has had less success than those rivals in tempting diners with limited-time specials and promotions.
Hyped new products, such as Mighty Wings, flopped. Beyond that, the addition of lattes, smoothies, salads and wraps have slowed McDonald's service in a business where hyper-competitive drive-thru times are measured in seconds.
McDonald's also switched its value-oriented "Dollar Menu" to the "Dollar Menu & More" in November with slightly higher prices. Executives said the heavily marketed new menu met internal performance targets, but didn't appear to draw more customers.
Closely watched global same-restaurant sales in December were down 1.2 percent, versus a 0.6 percent gain expected by analysts polled by Consensus Metrix.
The 3.8 percent drop in the United States was the biggest shortfall - analysts expected a decline of just 0.6 percent - but other regions also missed.
The Asia Pacific, the Middle East and Africa (APMEA) region posted an unexpected 2.1 percent decline and Europe's 0.5 percent gain was about half what analysts expected.
Fourth-quarter net income was flat at $1.40 billion, or $1.40 per share.
Total revenue for the company, known for its crispy french fries and Big Mac hamburgers, grew 2 percent to $7.09 billion.
Analysts on average were expecting the company to earn $1.39 per share on revenue of $7.11 billion, according to Thomson Reuters I/B/E/S.
Still, shares ticked up 0.2 percent to $95.11 in afternoon trading.