January 10, 2013 / 10:47 PM / in 5 years

BRIEF-American Express: Sticking with eps goals

Jan 10 (Reuters) - American Express Co : * CEO: shifting customer service toward online * CEO Chenault speaking on job cuts, restructuring * CEO: $153 million customer reimbursements include ‘some’ new items * CEO: some reimbursements for items going back 5 to 7 years * CEO: some customer reimbursements over previously-announced issues * CFO Henry: found 3 issues for reimbursing customers * CFO Henry: some customers were assessed late fees without notice * CFO: some customers did not receive bonus points they were due * CFO: sticking with goals for revenue growth, EPS growth, roe

Our Standards:The Thomson Reuters Trust Principles.
0 : 0
  • narrow-browser-and-phone
  • medium-browser-and-portrait-tablet
  • landscape-tablet
  • medium-wide-browser
  • wide-browser-and-larger
  • medium-browser-and-landscape-tablet
  • medium-wide-browser-and-larger
  • above-phone
  • portrait-tablet-and-above
  • above-portrait-tablet
  • landscape-tablet-and-above
  • landscape-tablet-and-medium-wide-browser
  • portrait-tablet-and-below
  • landscape-tablet-and-below