Oct 1 An executive responsible for handling
customer complaints at Barclays Plc has resigned, a
spokesman for the British bank confirmed.
Sky News first reported on Tuesday that Paul Maddox,
Managing Director of Customer Service at Barclays, was to leave,
weeks after a survey carried out by campaign group Move Your
Money ranked Barclays as the worst-performing bank in Britain
for customer service. ()
A spokesman for Barclays said Maddox was leaving on good
terms and that it was wrong to link his departure to complaint
"Paul Maddox made the decision to leave over a month ago.
And actually when you look at his record in reducing complaints
over the last three years, they're down 62 percent," the
Bob Cliff will assume the role of managing director for
complaints management, the spokesman added.