LONDON, April 9 Barclays Bank Plc has
topped the list of the most complained-about British bank,
although the number of reported grievances against financial
services companies has fallen by 15 percent overall.
The Financial Conduct Authority (FCA) said on Wednesday that
almost 310,000 new complaints from retail customers had been
opened against Barclays from July to December last year.
That marked a fall of 17 percent from the first half of the
year, but was still around 50,000 more than second-ranked Lloyds
However, Lloyds was the only financial services company to
see complaints edge a fraction higher. Credit card issuer MBNA,
Lloyds-owned Bank of Scotland and National Westminster Bank,
owned by part-privatised Royal Bank of Scotland, took
the last three slots in the table.
"No firm wants to top this particular list, and they all
should be striving to ensure that customers are being treated
fairly and not given cause to complain," said FCA Chief
Executive Martin Wheatley, releasing the latest complaints data.
"This is an indication that firms seem to be putting
customers at the heart of their business. However, there is
clearly more for us all to do to show consumers their interests
The majority of customer complaints still centre on payment
protection insurance, a mis-selling scandal for which banks have
set aside more than 20 billion pounds ($33.5 billion) for
compensation claims, followed by gripes about other insurance
products, current accounts, credit cards and savings.
($1 = 0.5970 British Pounds)
(Reporting by Kirstin Ridley; Editing by Hugh Lawson)