LONDON, July 23 Britain's Financial Ombudsman
Service has appointed Caroline Wayman as its new chief executive
and chief ombudsman, replacing Natalie Ceeney who stepped down
last November to take up a position at HSBC.
Wayman is currently the principal ombudsman and legal
director and has been with the Financial Ombudsman Service since
2000. She previously worked in the insurance sector.
The ombudsman steps in to settle cases where financial
services firms and their customers cannot reach an agreement. It
has grown rapidly in response to the number of complaints
received about the mis-selling of loan insurance, which has cost
banks more than 20 billion pounds ($34 billion) in compensation.
($1 = 0.5866 British Pounds)
(Reporting by Matt Scuffham; Editing by Simon Jessop)