Best Buy CEO resigns during personal conduct probe

Comments (8)
sjtom wrote:

In other words; those responsible for BB’s downfall are still there in one way or another. Some people just never learn.

Apr 10, 2012 10:02am EDT  --  Report as abuse
JonnyBrou wrote:

How can you trust a company where the board doesn’t even know what kind of CEO they need?

Apr 10, 2012 10:59am EDT  --  Report as abuse
YanksFan wrote:

It’s about time that Dunn was shown the door. When does his CFO follow? The leadership under this tandem has been deplorable and taken a solid brand down the drain in a very short time. NO VISION!

Apr 10, 2012 12:58pm EDT  --  Report as abuse
DDavid wrote:

I despised internet shopping until Christmas of 2009 when I wanted to buy quality home electronics. All electronic stores (including Frys’s) told me I had to go to a Hi-Fi store, but couldn’t find a Hi-Fi store in a county of 5 million people.
Therefore I was forced to go internet, and haven’t looked back since.
I do disagree with using Best Buy as a Showroom. There are a thousand pictures & opinions on the internet which are quite good to help find the right product. Asking a Brick & Mortar salesman is like asking my 11 yr old nephew which brand refrigerator has the longest longevity. He doesn’t know and the salesman only try to sell and care less of your needs. So the internet was born for me.

This March I gave Best Buy another chance to buy an iPad3, but couldn’t feel the weight being tied down with a clumpy heavy weight on the rear ….. so Apple Store here I come, and bought my iPad3 there.
My internet sales went from Zero to $24,000 over the past 2 yrs and 3 months.

Apr 10, 2012 2:08pm EDT  --  Report as abuse
jg1067 wrote:

Sounds like the need the Geek Squad to fix Best Buys problem…..

Apr 10, 2012 3:03pm EDT  --  Report as abuse
JohnSmith9875 wrote:

Best Buy management is to blame. The shopping experience is a nightmare. The stores are noisy, the prices are retail or even higher than MSRP, the staff are unhelpful, the hard sell of extended warranties is annoying, and the pushing of high dollar accessories (Monster) is predatory to the naive customer. Even the anonymity of a robotic internet purchase is more rewarding to the consumer than walking into a Best Buy.

Apr 10, 2012 4:08pm EDT  --  Report as abuse
tailend wrote:

I use them as a showroom and am not sorry one bit.

All the above is true.
1. Stop the in-store BS.
2. Start actually stocking in store what you advertise.
3. Lower your prices at least close to everyone else.
Problem solved.

Apr 10, 2012 7:05pm EDT  --  Report as abuse
ChicagoFats wrote:

The noise level in the typical BB store is definitely a turnoff. Sounds like Saturday afternoon in the video arcade. That said, I take the reverse approach to comparing Internet to brick/mortar stores. I use Amazon to find best price and read customer reviews, then I look for the same product at Best Buy (or wherever). Much prefer being able to take a gadget back to the point of purchase if warranty repairs are needed. Agree they need to make some serious changes. Appliance selection is bleak. Music section, which continues to shrink, is beginning to resemble a Target store. But I doubt they’ll find their customers again just by cutting costs. Hasn’t worked for Sears.

Apr 10, 2012 12:40am EDT  --  Report as abuse
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