Michael Dell bets on a private turnaround

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Dell’s once-iconic built-to-order PCs have lost favor as consumers and even businesses move toward tablets and smartphones


Dell has lost favor among consumers for producing and selling us crap, followed up by foreign based support. Enough consumers have been taken with faulty household computers that they aren’t going to trust their business dollars to them, either. Dell started as a powerhouse, then moved customer/technical support overseas, then products went further down hill. Dell lost market share because of bad products, forcing to lower price to compete, resulting in lower quality products and the same cycle goes on and on. If Michael Dell wants to resume his reputation, he doesn’t need to focus on tablets or smartphones, everyone else is doing that. How about producing a quality computer instead of a piece of crap. First order of business after that should be to provide a rebate to customers who turn in a Dell computer of an appropriate amount based on the returned computer’s original costs. Put your money where your mouth is, Michael Dell. Show us you’ve got something worth owning. Make technical support available to native speakers of the used language. Then watch your profits soar. Until then, Dell is like a pestulant boil. A festering sore against consumers.

Feb 05, 2013 12:31pm EST  --  Report as abuse
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