TEXT-Nice Systems wins $5 mln contract from U.S. firm

(The following was issued by Israel's Nice Systems Ltd (NICE.TA) (NICE.O)):

Oct 27 - NICE Systems Ltd. (NASDAQ: NICE), a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today announced that it has solidified its leadership in the communications market with a major win at a top U.S. communications service provider.

The service provider intends to expand its NICE environment and has selected IEX TotalView Workforce Management from NICE to improve its operational efficiency. The NICE solution was chosen for the unique breadth of its offering, which enables the scheduling of tens of thousands of agents working in a complex, multi-skilled and multi-site environment.

IEX TotalView Workforce management will simplify scheduling of agents and increase efficiency by ensuring that the right agents are working at the right times. It will also improve the telecommunication provider's recasting processes, as well as adherence, vacation planning, shift bidding, and other agent-related processes.

As a result, the provider's contact center managers will be able to operate the contact center business in a more effective manner. Debbie May, President of the IEX Workforce Management Group at NICE commented, "We are very excited about being selected for a project of this scale. This is a testament to our record of excellent service and to our leading role in providing the telecommunications industry the premier workforce management solution with market leading functionality and quantifiable business and operational benefits."