BEDFORD, MA, Jul 21 (MARKET WIRE) --
Empirix(R) Inc., which helps organizations adopt complex communications
solutions with confidence, announced today that ZONE Telecom, a national
provider of voice, data, and Voice over Internet Protocol (VoIP)
services, has installed its Hammer XMS monitoring solution. Hammer XMS
provides ZONE Telecom with a consistent, proactive approach to managing
and monitoring its VoIP network by gathering statistics and conducting
trend analyses that allow for better, more accurate capacity planning for
long-term growth.
ZONE Telecom offers a full array of telecommunications products and
services by utilizing proven telephony technologies as well as taking
advantage of the newest developments in the field to deliver value and
high-quality service to its customers. The company chose Empirix's Hammer
XMS monitoring solution because it offers the following features:
-- Alerts: proactive notification mechanism for rapid fault awareness and
diagnosis;
-- Diagnostics: immediate troubleshooting in order to identify where
issues lie;
-- Media analysis: identifying media details by location of zone,
provider and/or customer where the problem originated;
-- Scalability: handling traffic volume and rapid growth as the company
expands; and
-- Ease-of-use: flexible and ready to use right out of the box.
Empirix's Hammer XMS is a carrier-class monitoring solution designed
to ensure the reliability and quality of next-generation services. Hammer
XMS offers Network Engineering, Planning, Operations and Customer Care
teams the ability to both efficiently and confidently deploy new services
and maintain current services with higher quality and at a lower cost.
"After speaking with providers and customers in the industry and
conducting our own due diligence, it was clear to us that Empirix is a
company with a strong foothold in the market and a proven technology,"
said Tiffany Franzky, vice president of technology at ZONE Telecom.
"Before purchasing a monitoring tool, we used a combination of open
source solutions and systems we developed internally, which proved to be
cumbersome and difficult to manage as network traffic increased. Now,
with Hammer XMS, we're able to grow our network and easily identify and
fix problems before our customers are affected. Since installing the
solution, we have seen the speed at which we can troubleshoot literally
increase a full order of magnitude. At the end of the day, we chose
Hammer XMS to help keep customers happy, and Empirix is a key part of
this initiative."
"It's exciting to see companies like ZONE Telecom take a proactive
approach to ensure its customers' quality needs are always met," said
Gordon Eddy, senior director, product management at Empirix. "By
implementing Hammer XMS, ZONE Telecom now has the diagnostic capabilities
it needs to truly understand where a problem initiated and how to fix it
before the customer is ever affected. We're happy we can be a part of
ZONE Telecom's customer service plan and look forward to helping the
company achieve its business goals."
About ZONE Telecom
ZONE Telecom is an FCC-licensed telecommunications carrier, part of the
ZONE Group serving over 250,000 customers globally in the corporate,
wholesale, and residential markets. ZONE Telecom is headquartered in
Cherry Hill, NJ. ZONE Telecom has extensive experience in the consumer
residential space; a fast-growing portfolio of small, medium, and
enterprise commercial business customers; and an established list of ILEC
and CLEC customers. ZONE has built its reputation on providing excellent
customer service. For more information, please visit www.zonetelecom.com.
About Empirix
Empirix helps organizations adopt complex communications solutions with
confidence. We combine the industry's deepest knowledge of
telecommunications and self-service applications with award-winning
testing and monitoring solutions to ensure our customers realize the
promise of their technology investments. Empirix is the only company with
expertise that spans the evolution of these advanced technologies across
multiple markets -- from testing in R&D labs through monitoring the
end-user experience. For over a decade, thousands of quality-conscious
network equipment manufacturers, service providers and enterprises
worldwide have trusted Empirix to reduce the time and cost of integrating
new technologies into existing environments. Visit www.empirix.com.
Empirix and Hammer are trademarks or registered trademarks of Empirix Inc.
in the United States and other countries. All other trademarks contained
herein are the property of their respective owners.
For information, contact:
Gretchen Mather, for Empirix Inc.
617-877-7273
gretchen@tworoadscommunications.com
Copyright 2008, Market Wire, All rights reserved.
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