Digium Announces New ''Exceptional Satisfaction Program'' to Further Guarantee Quality of its Open Source VoIP Solutions
Open Source Telephony Leader Announces Bold New Satisfaction
Program Across Commercial Hardware and Software Offerings
HUNTSVILLE, Ala.--(Business Wire)--
Digium(R), Inc., the Asterisk(R) Company, today announced a bold,
new guarantee program ensuring the quality of its hardware and
software products and underscoring its commitment to the
sustainability and reliability of open source technology. The Digium
Exceptional Satisfaction Program (ESP) is the most comprehensive and
aggressive product guarantee program in the open source telephony
market today and provides exceptional new incentives to resellers and
partners selling Digium Asterisk-based commercial solutions worldwide.
Asterisk is the most widely used open source telephony software
with more than one million downloads in 2007 and an estimated 100
million users worldwide. Digium, founded by Asterisk creator Mark
Spencer, is recognized as the leader in open source VoIP solutions and
was recently named a 2008 "Technology of the Year" by InfoWorld.
The new Digium ESP guarantee is 100 percent focused on customer
satisfaction and includes the following:
-- A new five-year warranty on all new Digium PCI and PCI Express
telephony cards;
-- A one-year warranty on all Digium Appliances that can be
extended via subscription renewal;
-- All Commercial Asterisk Software will come with a one-year
subscription standard and can be extended via subscription
renewal;
-- A money-back guarantee should Digium products fail to perform
as advertised.
Digium products currently shipping (see link below) are covered
under the ESP guarantee and will come stamped with the Exceptional
Satisfaction Logo. For more information, please visit
www.digium.com/en/company/view-policy.php?id=Risk-Free-Guarantee or
send questions to ESP@digium.com.
"Open source solutions, including Asterisk, are now moving into
the mainstream for many business users. Along with this adoption comes
the expectation that open source solutions will perform with the same
degree of quality and reliability that traditional solutions have
delivered," said Danny Windham, CEO of Digium. "Digium is launching
the ESP program in response to this expectation to provide the
confidence to our customers and partners that Digium is a company they
can trust for all their telephony needs. The ESP program is yet
another way Digium is extending its industry leadership through
technology innovation and customer support."
About Digium
Digium(R), Inc., the Asterisk(R) Company, created, owns, sponsors
and is the innovative force behind Asterisk, the most widely used open
source telephony software. Since its founding in 1999, Digium has
grown to become the open source alternative to the traditional
communication providers, with offerings that cost as much as 80
percent less than proprietary voice communication platforms. Digium
makes Asterisk available to the open source community under the GNU
General Public License (GPL) and uses business-class Asterisk to power
a broad family of products for small, medium and large businesses. The
company's product line also includes Switchvox, Asterisk Business
Edition, and a selection of hardware to enable resellers and customers
a range of voice over IP (VoIP) systems. In 2007 alone, an estimated
six billion minutes of calls will be made using Asterisk. More
information is available at www.digium.com.
The Digium logo, Digium, Asterisk, Asterisk Business Edition,
AsteriskNOW, Asterisk Appliance and the Asterisk logo are trademarks
of Digium, Inc. All other trademarks are property of their respective
owners.
Schwartz Communications
Dawn Sullivan or John McElhenny, 781-684-0770
digium@schwartz-pr.com
or
Digium
Julie Webb, 256-428-6203
jwebb@digium.com
Copyright Business Wire 2008
