Unprecedented Fourth Consecutive Win Ranks E-LOAN Above Wells
Fargo and Bank of America
PLEASANTON, Calif.--(Business Wire)--E-LOAN(R), an online financial services company, today announced
that it has received the highest overall rating for online best
practices implementation in the Keynote(R) Q3 2007 Scorecard for
Mortgage Web sites. This is the fourth consecutive win for E-LOAN and
is unprecedented for the Keynote(R) Scorecard. The Scorecard is
produced by Keynote Competitive Research, the industry analysis group
of Keynote Systems, Inc.
"It is a great honor to continue to receive national recognition
for our efforts to provide consumers with a fast, easy, affordable and
transparent way for consumers to get a loan," said Mark Lefanowicz,
president of E-LOAN. "At E-LOAN, we continually strive to be the very
best in the industry, always looking out for the consumer and for ways
we can improve the overall lending experience. We are thrilled that
our accomplishments have once again been acknowledged by Keynote."
The Keynote Scorecard for Mortgage Web sites is a bi-annual
industry evaluation that measures the customer experience of leading
mortgage web sites and their ability to meet best practice standards.
In addition to ranking highest overall for customer experience, E-LOAN
was ranked number one for the functionality of its web site overall,
the ease of applying online for a first mortgage or home equity loan,
and the ease in which consumers are able to learn about getting the
best possible mortgage.
Since its inception, consumers and industry experts have
recognized E-LOAN for its pro-consumer values and its commitment to
revolutionizing the way consumers get a loan. It has kept true to its
fundamental core value of providing consumers a fair, open and honest
loan experience. In addition to the Keynote Mortgage Scorecard,
independent studies conducted by The Customer Respect Group, The
Ponemon Institute and TRUSTe have consistently bestowed top honors to
E-LOAN for its dedication to providing borrowers with a simple, easy
and open way to obtain mortgage, auto and home equity loans.
About E-LOAN(R)
E-LOAN is an online consumer direct lender dedicated to providing
consumers with a simple, easy and open way to obtain mortgage, auto
loans, home equity loans, and online savings and certificate of
deposit accounts. Since its launch in 1997, E-LOAN has drawn upon its
pro consumer values to improve the lending and online savings
experience in revolutionary ways. By eliminating the traditional
incentive structure to charge consumers higher rates, giving consumers
free access to credit scores and eliminating lender fees, E-LOAN is
providing a uniquely open, fair and honest process. Protecting
consumers' financial privacy is also a paramount concern, leading
E-LOAN to implement industry leading privacy practices and advocate
strong consumer financial privacy protection laws. Consumers have
recognized E-LOAN for its trustworthiness and respect for customers.
Three independent studies conducted by TRUSTe and The Ponemon
Institute ranked E-LOAN as one of the Top 20 Most Trusted Companies
for Privacy in America. In another independent study conducted by The
Customer Respect Group, E-LOAN received the overall highest rating in
the Online Customer Respect Study of North America's largest financial
services firms. Since it started its operations, E-LOAN has originated
and sold over $32 billion in mortgage and consumer loans.
E-LOAN is a wholly-owned subsidiary of Banco Popular North
America, a New York State-chartered bank, which in turn is a
wholly-owned subsidiary of Popular, Inc., a full service financial
services provider with operations in Puerto Rico, the United States,
the Caribbean and Latin America. E-Loan's deposit products are insured
with the FDIC through Banco Popular North America. To find out more
about E-LOAN and its products and services, logon to
http://www.eloan.com or call 1-888-533-5333.
About Keynote
Keynote Systems (Nasdaq: KEYN) is the global leader in on-demand
test & measurement solutions for continuously improving the online
experience. As an independent and trusted third-party, Keynote
provides IT and marketing executives with an unbiased view into their
Internet services from around the world. For over a decade, Keynote
has been providing measurement data and testing capabilities that
allow companies to understand and improve their customers' online and
mobile experience. Keynote has four test and measurement businesses:
Web performance, mobile quality, streaming & VoIP, and customer
experience/UX. In addition, Keynote's industry analysis group called
Keynote Competitive Research publishes proprietary studies measuring
customer experience and service levels across a wide range of
industries.
Known as The Mobile and Internet Performance Authority(TM),
Keynote has a market-leading infrastructure of 2,400 measurement
computers and mobile devices in over 240 locations around the world.
Keynote also maintains one of the most representative panels of online
users consisting of 160,000 consumers. Keynote's on-demand,
hassle-free infrastructure allows businesses to access services they
need, when they need them to pinpoint and fix mobile quality and
Internet problems before they impact customers.
Keynote helps over 2,700 corporate customers become "the best of
the best" by helping them improve online business performance and
mobile communications quality. Keynote's customers represent top
Internet and mobile companies including American Express, BP,
Caterpillar, Dell, Disney, eBay, ESPN Mobile, E*TRADE, Expedia, FedEx,
Microsoft, SonyEricsson, Sprint, T-Mobile, Verizon and Vodafone.
Keynote Systems, Inc. is headquartered in San Mateo, California
and can be reached at www.keynote.com or by phone in the U.S. at (650)
403-2400.
E-LOAN Press Contact:
Cosmo PR
Laurie Azzano, 415-786-3317
laurie@cosmo-pr.com
Copyright Business Wire 2007
