- Vendors are developing and implementing solutions specifically
designed for SMBs, says AMI -
NEW YORK--(Business Wire)--
SMBs (small and medium businesses, or companies with up to 999
employees) worldwide are on track to invest US$6 billion in on-premise
voice communications systems in 2008--including IP-PBX/converged
systems, pure TDM/Keysystem, multi-line analog/digital and DECT
systems. This is up about 7% from US$5.6 billion in 2006, according to
the latest study by Access Markets International (AMI)-Partners Inc.
"The global IP-PBX/converged system segment is set to grow from
US$2.77 billion in 2006 to US$4.32 billion in 2012," says Sanjeev
Aggarwal, AMI-Partners' New York-based Vice President for SMB
Infrastructure Solutions. "That's a compound annual growth rate of
7.7% between 2006 and 2012. The encouraging results from the early
migrations from TDM-based PBXs (including key systems) to IP-based
PBXs have positively influenced worldwide demand."
This SMB market segment is becoming fiercely competitive as
vendors are developing and implementing solutions specifically
designed for SMBs. On the other hand, AMI interviews with several SMBs
who have already implemented these solutions point to the payback
period being usually less than a year.
Considering current SMB priorities and the economic environment,
the key to boosting SMB migration to IP-based voice systems is helping
SMBs achieve an ROI more quickly. The key benefits are low toll
charges, higher employee productivity with unified messaging, improved
revenues and reduced costs through use of unified communications.
AMI has also released the 2008 Global Forecast Model which
includes a deep dive into telecom equipment and services. The
deliverable is a comprehensive study that covers the period 2006
through 2012. It is broken out by 33 countries, eight employee sizes
(1-4, 5-9, 10-19, 20-49, 50-99, 100-249, 250-499, and 500-999) and
industry verticals--including AMTUC (agriculture, mining,
transportation, utilities, and construction), manufacturing,
wholesale, retail, professional business services, FIRE (finance,
insurance, and real estate) and other services.
This study assesses spending, penetration, country/regional growth
rates/distribution and overall assessment of telecom market trends. It
includes several new categories such as unified communications
(unified messaging, mainstream communications, instant messaging, and
conferencing) and IP/SIP trunking. The categories included:
-- Telecom equipment--IP-PBX/Converged systems, Pure TDM/Key
systems, multi-line phone systems, IP phones/adapters, cell
phones, unified communications software including unified
messaging, and mainstream communications.
-- Telecom services--hosted business VoIP, IP/SIP trunking,
unified communications, local/long distance calling services,
mobile services, unified communications services including
instant messaging, Audio/Web/Video conferencing.
About the Studies
This report, The SMB Market Opportunity for Voice Communications
Systems, is part of the AMI-Partners' SMB Telecom/IP Communications
Service which highlights our continued focus on the Telecommunications
industry. These reports examine:
-- Worldwide voice communications market opportunity and spending
from 2006 to 2012, by SB and MB segments
-- U.S. voice communications market opportunity and spending from
2006 to 2012, by SB and MB segments
-- Penetration of Telecommunications products in the SMB market
in 2007
-- Key demand driver for phone system replacement for U.S. SM and
MB segments
The report also provides actionable recommendations for vendors,
service providers, channel partners, and SMBs. For more information
about this study, AMI-Partners, or our global SMB research, call
AMI-Partners at 212-944-5100, email ask_ami@ami-partners.com or visit
our website - www.ami-partners.com.
About Access Markets International (AMI) Partners, Inc.
AMI-Partners specializes in IT, Internet, telecommunications and
business services strategy, venture capital, and actionable market
intelligence--focusing on global small and medium business (SMB)
enterprises. AMI has helped shape the go-to-market SMB strategies of
more than 150 leading IT and communications companies over the last
ten years. The firm is well known for its IT/communications
adoption-based segmentation of the SMB markets; its annual
retainership services based on global SMB tracking surveys in more
than 25 countries; and its proprietary database of SMBs and SMB
channel partners in the Americas, Europe and Asia-Pacific. The firm
invests significantly in collecting survey-based information from
several thousand SMBs annually, and is considered the premier source
for global SMB trends and analysis.
AMI's Telecom/IP Communications practice is a powerful and
actionable blend of in-depth SMB demand tracking/analysis, supply-side
and channel partner assessments, and go-to-market segmentation
strategy and predictive analytics. It equips vendors with the tools
needed to successfully navigate the challenges and requirements of the
dynamic SMB marketplace.
AMI-Partners
Media:
Quoted Analyst:
Sanjeev Aggarwal, 508-410-3562
saggarwal@ami-partners.com.
or
Media Relations:
In US (New York):
Nancy Carty, 212-944-5100 ext 580
ncarty@ami-partners.com
or
In EU (London):
Claudia Jachtmann, (44) 208 987 2756
cjachtmann@ami-partners.com
or
In Asia Pacific (Singapore):
Matthew Foo, (65) 6220 5535 ext 101
mfoo@ami-partners.com
or
In India (Kolkata):
Dipendra Mitra, (91) 33 4003 3093 ext 205
dmitra@ami-partners.com
Copyright Business Wire 2008
