Replacement project will help progressive cable provider establish next-
generation billing capabilities across broadband cable, Internet and voice
ST. LOUIS, Jan. 29 /PRNewswire-FirstCall/ -- Amdocs (NYSE: DOX), the
leading provider of customer experience systems, today announced that
BendBroadband, an Oregon-based, U.S. triple-play provider, selected Amdocs for
next-generation billing, ordering and customer care. Amdocs' software will
replace a competitor's legacy platform to help BendBroadband decrease time-to-
market for new broadband cable, Internet and voice offerings.
The next-generation Amdocs platform will provide BendBroadband with the
flexibility to quickly and cost-effectively enrich its triple-play offering.
BendBroadband will be able to rapidly implement new applications and services
to boost revenue per customer, strengthen its brand, and drive loyalty, profit
and growth.
"We view billing as the core of all our back office and product systems
and integral to our ability to delight customers, market products and monitor
issues. These factors drove our decision to move from a hosted environment to
the Amdocs system which enables us to better manage the complexities of our
business," said Amy Tykeson, president and chief executive officer at
BendBroadband. "By working with Amdocs, we will gain more control over
billing, data, provisioning and integration with third-party vendor
applications, and be able to differentiate the BendBroadband brand with a
unique and personalized customer experience."
"Providers at the vanguard of the industry, such as BendBroadband, realize
they cannot compete on technology alone. Increasingly, they compete on the
basis of the customer experience they deliver," said Charles Born, vice
president of corporate communications at Amdocs. "By deploying our systems,
BendBroadband will be able to evolve with the Amdocs customer experience
systems blueprint. BendBroadband will further set itself apart from the
competition, offering an intentional customer experience to different customer
audiences, and ensuring it is seamless across services and devices."
About the Amdocs CES Blueprint
The Amdocs CES Blueprint is the first visionary outline of the operating
environment communications service providers need to establish in order to
transform from providers of utility voice, data and video services into
purveyors of the digital lifestyle. The blueprint allows providers to deliver
a seamless customer experience-personalized, participatory and timely across
any service, location and device. The Amdocs CES Blueprint leverages Amdocs
comprehensive business process best practices based on real-world scenarios,
and transcends traditional business support systems (BSS), operations support
systems (OSS) and service delivery platforms (SDPs) to encompass all current
and emerging customer experience business processes. For more information, go
to http://www.amdocs.com/Site/Vision/ces.htm.
About Amdocs
Amdocs is the market leader in customer experience systems innovation,
enabling world-leading service providers to deliver an integrated, innovative
and intentional customer experience(TM) at every point of service. Amdocs
provides solutions that deliver customer experience excellence, combining the
software, service and expertise to help its customers execute their strategies
and achieve service, operational and financial excellence. A global company
with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 16,000
employees and serves customers in more than 50 countries around the world. For
more information, visit Amdocs at http://www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking
statements made pursuant to the safe harbor provision of the Private
Securities Litigation Reform Act of 1995, including statements about Amdocs
growth and business results in future quarters. Although we believe the
expectations reflected in such forward-looking statements are based upon
reasonable assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such statements involve
risks and uncertainties that may cause future results to differ from those
anticipated. These risks include, but are not limited to, the effects of
general economic conditions, Amdocs ability to grow in the business markets
that it serves, Amdocs ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts that may
render the Company's products and services obsolete, potential loss of a major
customer, our ability to develop long-term relationships with our customers,
and risks associated with operating businesses in the international market.
Amdocs may elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any obligation to do
so. These and other risks are discussed at greater length in the Company's
filings with the Securities and Exchange Commission, including in our Annual
Report on Form 20-F for the fiscal year ended September 30, 2007, filed on
December 3, 2007.
SOURCE Amdocs
Smita Rode of Weber Shandwick, +1-212-445-8226, srode@webershandwick.com, for
Amdocs
