NEWTOWN, Pa.--(Business Wire)--
ICT GROUP, INC. (NASDAQ:ICTG), a leading global provider of
customer management and business process outsourcing solutions,
announced today that it has been named "The Fastest Growing BPO
Company of the Year" in the Philippines.
The award was presented to ICT GROUP at the Second Annual
International Information and Communication Technology Awards
Ceremony, held on Thursday, March 13, 2008, at the Renaissance Makati
City Hotel Manila.
The Canadian Chamber of Commerce of the Philippines, together with
the Business Process Association of the Philippines (BPA/P), hosted
the awards ceremony, which recognizes the outstanding performance and
contributions by organizations and individuals within the Information
and Communications Technology community in the Philippines.
"It is a distinct honor to be recognized as 'The Fastest Growing
BPO Company of the Year' in the Philippines," stated John J. Brennan,
Chairman and Chief Executive Officer of ICT GROUP. "This ranking is a
testament to the responsiveness and flexibility of ICT GROUP and our
balanced, diversified operating and service delivery model, which is
capable of supporting clients across a range of products, markets and
geographies."
ICT GROUP rapidly expanded its Philippines capacity in 2007 to
meet accelerated demand from key clients for the delivery of
cost-effective, high-quality customer management and BPO support
services from an offshore location. "Not only does this award
underscore the significant accomplishment of successfully implementing
this accelerated expansion, but it also recognizes the determination
and skill of our management staff and all of our employees, in the
Philippines, the U.S. and in all of the countries in which we operate,
to consistently meet or exceed customer expectations. We are also
proud that ICT GROUP was a finalist in the judging of 'The BPO
Employer of the Year' at the awards ceremony, which further
demonstrates our ability to maintain the quality and stability of our
Philippines workforce during this period of rapid expansion," Mr.
Brennan continued.
ICT GROUP, headquartered in Newtown, Pa., is a leading global
provider of customer management and business process outsourcing
solutions. The Company provides a comprehensive mix of customer
care/retention, acquisition, up-selling/cross-selling, technical
support, market research and database marketing as well as e-mail
management, data entry/collections, claims processing and document
management services, using its global network of onshore, near-shore
and offshore operations. ICT GROUP also provides interactive voice
response (IVR) and advanced speech recognition solutions as well as
hosted Customer Relationship Management (CRM) technologies, available
for use by clients at their own in-house facility or on a co-sourced
basis in conjunction with the Company's fully integrated contact
center operations.
ICT GROUP currently manages 40+ operations centers across the
United States, Canada, U.K., Ireland, Mexico, Argentina, Costa Rica,
the Philippines, India and Australia. To learn more about ICT GROUP,
visit the Company's website at www.ictgroup.com.
ICT GROUP, INC.
FINANCIAL MEDIA CONTACT:
BERNS COMMUNICATIONS GROUP, LLC
Michael McMullan, 212-994-4660
or
INVESTOR CONTACT:
MBS VALUE PARTNERS
Betsy Brod, 212-750-5800
Copyright Business Wire 2008
