Envox CT Connect Wins 2008 CRM Excellence Award from Customer Interaction
Solutions Magazine
WESTBOROUGH, Mass., May 19 /PRNewswire/ -- Envox Worldwide, a leading
global provider of IP-based voice solutions, today announced that Envox CT
Connect(TM), the company's standards-based CTI software, has been selected as
a 2008 CRM Excellence Award winner by Technology Marketing Corporation's
(TMC(R)) Customer Interaction Solutions(R) magazine.
"We implemented the CRM Excellence Awards as a way of commending the
companies that have proven to be true CRM partners to their customers and
clients," said Nadji Tehrani, founder and chairman of TMC, publishers of
Customer Interaction Solutions. "Envox Worldwide's Envox CT Connect is a prime
example of a product that has substantially improved their clients' businesses
by streamlining and facilitating the flow of information needed for companies
to retain their most precious assets...their customers."
Envox CT Connect enables the development and deployment of voice
self-service, contact center and unified communications solutions for IP and
TDM networks at dramatically lower costs by providing out-of-the-box
integration with the leading PBX, IP-PBX, Automatic Call Distribution (ACD)
and IP communication environments. With support for industry-standard
hardware, operating systems, network services and call control programming
interfaces such C, C++, Java and ActiveX, Envox CT Connect value added
resellers, system integrators and application developers can easily integrate
the intelligent call control features that they need into their existing
business applications.
For enterprises with a mix of telephony environments, Envox CT Connect
provides a unifying software layer that enables them to deploy applications
across their entire company regardless of the PBX or ACDs they have already
deployed. This is a valuable capability for organizations that want to
leverage at-home agents or to standardize customer service processes across
multiple locations. For original equipment manufacturers, independent software
vendors, application developers and system integrators looking to expand their
reach into the contact center market, Envox CT Connect provides them with the
ability to:
-- Add telephony features to existing business applications
-- Support new communication environments such as IP with minimal changes
to their existing applications
-- Expand their business by providing them with ways to enhance existing
contact center solutions
-- Integrate new features and functionality into legacy systems and
leverage investment in existing equipment and infrastructure
"Winning Customer Interaction Solutions 2008 CRM Excellence Award is
further validation of Envox CT Connect's best-in-class status," said Leo
Casey, president and CEO of Envox Worldwide. "This award is a testament to
both the extraordinary work that our development team has done as well as to
the thousands of Envox CT Connect customers that are currently enjoying the
significant benefits of the product. Envox CT Connect reduces the time, cost,
and complexity of adding third party call control features to contact center
solutions while integrating with all common PBX/ACDs including emerging IP
PBXs."
For more information about Envox CT Connect or to download an evaluation
of this award-winning software, please visit
http://www.envox.com/software/envox-ct-connect.asp.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the
voice of the call/contact center, CRM and teleservices industries. CIS
magazine has helped the industry germinate, grow, mature and prosper, and has
served as the leading publication in helping these industries that have had
such a positive impact on the world economy to continue to thrive. Through a
combination of outstanding and cutting-edge original editorial, industry
voices, in-depth lab reviews and the recognition of the innovative leaders in
management and technology through our highly valued awards, Customer
Interaction Solutions strives to continue to be the publication that holds the
quality bar high for the industry. Please visit http://www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media
company helping our clients build communities in print, in-person and online.
TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified
Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading
source of news and articles for the communications and technology industries.
According to Quantcast*, TMCnet reaches nearly one million U.S. unique
visitors each month. TMCnet serves as many as three million unique visitors
globally each month according to Webtrends. TMC is also the first publisher to
test new products in its own on-site laboratories, TMC Labs. In addition, TMC
produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and
Communications Developer Conference. (*Quantcast is an independent Web site
that monitors U.S. Web traffic) WIMAX.TMCnet.com -- Coming May 2008
For more information about TMC, visit http://www.tmcnet.com.
About Envox Worldwide
Envox Worldwide is a leading global provider of IP-based voice
self-service and contact center solutions. The company's standards-based
software solutions dramatically reduce customer service costs, optimize
contact center performance, and improve customer satisfaction. More than 1.25
million ports of Envox's hosted and premise-based IVR solutions have been
deployed globally and over one million contact center agents benefit from the
intelligent routing, screen pop and call monitoring functionality provided by
Envox's award-winning CTI software. Envox's development tools and software
platforms are also used to streamline enterprise-wide communications through
unified communications solutions and to generate new revenue streams for
service providers through multimedia carrier communications services. For more
information, visit http://www.envox.com.
For more information, contact -- Catherine Van Evans - 1 508 871 7604 or
Darby Johnson - 1 603 559 5809 djohnson@beaupre.com
SOURCE Envox Worldwide
Catherine Van Evans, +1-508-871-7604, or Darby Johnson, +1-603-559-5809,
djohnson@beaupre.com, both of Envox Worldwide
