ClickSoftware to Automate Scheduling and Mobile Workforce Management for
Rogers Cable Communications Inc.
BURLINGTON, Massachusetts, April 17 /PRNewswire-FirstCall/ --
ClickSoftware Technologies, Ltd., (NasdaqCM: CKSW), the leading provider of
mobile workforce management and service optimization solutions, today
announced that Rogers Cable Communications Inc. has selected ClickSoftware's
ClickSchedule workforce optimization software to automate scheduling and
dispatching for its field technicians in order to better match field service
capabilities with customer needs.
ClickSchedule's automated in-day scheduling and re-optimization provides
the ability to adjust quickly to changing conditions, ensuring the right
technician with the right skill level goes to the right job at the right
time. ClickSchedule has proven to be an indispensable, revenue-generating IT
asset., helping companies cut costs, increase technician productivity, reduce
wait times and most importantly, strengthen customer relationships.
ClickSchedule's street-level routing (SLR) capabilities ensure drivers take
optimal routes between jobs to minimize travel time and maximize "wrench
time."
"Customer satisfaction for service organizations hinges on efficient
workforce optimization," said Hannan Carmeli, Chief Operating Officer at
ClickSoftware. "We've built a reputation of helping organizations, like
Rogers who is the largest Canadian cable company, to provide a better
customer experience, as a result of more efficient scheduling and
organization of their field operations team."
Rogers Cable offers a variety of services, including cable television,
high-speed Internet access, residential telephony services, video retailing,
and data services to its residential and business customers coast-to-coast.
ClickSoftware value added reseller Diabsolut of Toronto will play a crucial
role in the deployment process, working closely with ClickSoftware's product
experts to meet the cable company's implementation goals.
About ClickSoftware
ClickSoftware is the leading provider of mobile workforce management and
service optimization solutions that create business value for service
operations through higher levels of productivity, customer satisfaction and
cost effectiveness. Combining educational, implementation and support
services with best practices and its industry leading solutions,
ClickSoftware drives service decision making across all levels of the
organization. From proactive customer demand forecasting and capacity
planning to real-time decision-making, incorporating scheduling, mobility and
location based services, ClickSoftware helps service organizations get the
most out of their resources. With over 100 customers across a variety of
industries and geographies, and strong partnerships with leading platform and
system integration partners - ClickSoftware is uniquely positioned to deliver
superb business performance to any organization. The company is headquartered
in Burlington, MA and Israel, with offices in Europe, and Asia Pacific.
For more information about ClickSoftware, please call +1-781-272-5903 or
+1-888-438-3308, or visit http://www.clicksoftware.com.
This press release contains express or implied forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as amended,
and Section 21E of the Exchange Act. These forward-looking statements
include, but are not limited to, those regarding growth in ClickSoftwares
revenues and sales and partner networks. Such forward-looking statements
involve known and unknown risks, uncertainties and other factors, which may
cause actual results or performance to be materially different from those
projected. ClickSoftwares achievement of these results may be affected by
many factors, including among others, the following risks: that ClickSoftware
may fail to expand its activities in the market; and other risks associated
with ClickSoftware's business. For additional information regarding risks
relating to ClickSoftware's business, see ClickSoftwares filings with the
Securities and Exchange Commission including ClickSoftware's annual report on
Form 20-F for the year ended December 31, 2006, and subsequent filings with
the Securities and Exchange Commission. ClickSoftware does not undertake to
update any forward-looking statements.
Contacts:
Joanna Giannotti
ClickSoftware, Inc.
+1-781-272-5903 x2235
joanna.giannotti@clicksoftware.com
Adam J. Rosen
+1-646-536-3865
arosen@rkequity.com
SOURCE ClickSoftware Technologies Ltd
Contacts: Joanna Giannotti, ClickSoftware, Inc., +1-781-272-5903 x2235,
joanna.giannotti@clicksoftware.com; Adam J. Rosen, +1-646-536-3865,
arosen@rkequity.com
