ST. GEORGE, Utah--(Business Wire)--
Hundreds of banks, collection agencies, newspapers, schools,
utilities and other entities have eagerly awaited the release of TCN
Broadcasting's new web-based dialing product. TCN Broadcasting has
been a leader in providing automated phone calls and messaging
services for a decade, and is once again pushing the technology
development envelope with its newest product release Platform 3.0
(P3).
The evolution of communication technology has rendered expensive
hardware, subscription software and crowded call centers obsolete. Now
all that is required to contact thousands of customers in minutes is a
single computer with Internet access. Users log on to a unique, secure
account on TCN's website, upload or create a custom call list, select
a custom, professional message and initiate the automated calls.
This simple, effective process just got a lot better.
Users can now create custom dial plans using P3 Conditional Dial
Strategies wherein successive call attempts are automatically
initiated based upon user preference, including automatic escalation
through various contact numbers. This means that by using P3, the user
dramatically increases the likelihood that the 1st, 2nd, or 3rd call
will reach the right person and maximizes right party connectivity
with each call attempt, thereby delivering the highest return on
investment in the industry.
Preliminary studies have shown that TCN's Conditional Dial
Strategies alone increases live contact rates by 50-75% - without
redirecting any additional user resources to the dial campaign.
TCN's P3 also offers high-demand interactive options and features
such as Smart Call Routing and Advanced Layered Surveys as standard
features. Companies can ask customers to press number keys to connect
to many different departments within the company or to respond to
layered surveys. Customers can also be directed to make automated
payments over the phone or on a website. Users can customize hold
queue music and connect-back messages, and calls can be recorded and
played back from the user account.
Other enhancements include P3 Advanced Reporting that serves as an
in-house business consultant. Immediate analytical reporting (hourly
and weekday) helps you evaluate the best calling times, determine best
practice messaging and decide how to best allocate your staff and
resources to maximize results. P3's real-time Dashboard
comprehensively tracks abandon rates, hold times and other important
call campaign data. Call campaign pacing can be set to auto-pilot,
which will speed up or slow down call campaigns based upon metrics
like the response rate.
TCN's new product was developed with constant feedback and input
from various industry professionals who use similar technologies every
day. For the past several years, TCN has relied upon the input of
these professionals to develop a web-based predictive dialer that
utilizes agent login. The days of spending $100k or more for dialers
that become obsolete within a year are over - and there's no worry
about capacity, seat registrations, or licenses.
With P3 as an on-demand Interactive Voice Communication solution
delivered as Software as a Service (SaaS), TCN also offers integration
and automation into various Client Management Systems. Users can run a
campaign as if it were an extension of their own interface. Select
files, schedule, and update action codes of a call campaign without
ever leaving the user system.
Need to develop a strategy for a client with a worldwide presence?
No problem. TCN can make calls into Asia, Europe, South America and
Australia.
With dozens of other improvements, TCN's P3 is peerless. From
driving a high volume of inbound calls into call centers to performing
sophisticated automated customer service, any application or strategy
can be inexpensively and efficiently accommodated. Best of all,
start-up costs and monthly minimums have also evolved - out of
existence.
For more information on TCN Broadcasting and to request a
demonstration or free testing, please call 1.888.235.3149 or visit
www.tcnp3.com.
Submit this story to digg: http://www.digg.com/login
TCN
Dave Bethers, 800-343-6055
Copyright Business Wire 2008
