Acquisition Strengthens Trustmark's Care Navigation Capabilities;
Provides Health Contact Partners with Expanded Resources, Growth
Opportunities
LAKE FOREST, Ill.--(Business Wire)--
Trustmark Mutual Holding Company (Trustmark) has acquired Health
Contact Partners, a privately held company in Wheeling, Ill.,
specializing in contact and call center services to the healthcare
industry. Health Contact Partners will operate as a stand-alone
subsidiary of Trustmark.
Founded in 2001, Health Contact Partners is a URAC-accredited
health call center providing service to more than 2 million members.
It provides telephonic and live chat services, including a 24/7 nurse
line, health and member advocacy, customer service, and disease
management enrollment services. In addition, Health Contact Partners
provides online services that include a consumer health portal -
www.healthyliving247.com.
"The acquisition of Health Contact Partners supports Trustmark's
growth strategy within the developing consumer health advice market,"
said Trustmark Executive Vice President Chris Martin. "Our highly
responsive and flexible customer service, coupled with our knowledge
of the healthcare system, positions us well for this space."
"Respect, integrity and caring are the hallmarks of how Health
Contact Partners makes a difference one customer call at a time. This
mission fits perfectly within Trustmark, which has a reputation for
delivering outstanding, personalized customer care," said Health
Contact Partners President Deb Leon. "In addition, Trustmark provides
financial and business resources, as well as additional sales channels
that will help us continue to grow our business."
Deb Leon, Health Contact Partners founder, will remain the
President of Health Contact Partners, reporting to Trustmark Executive
Vice President Chris Martin. The acquisition by Trustmark will not
impact Health Contact Partners' current call center operations or
clients.
About Trustmark
Through its subsidiaries and operating divisions, Trustmark
provides access to a full spectrum of flexible benefit solutions,
including benefits administration, voluntary and group medical
benefits, and healthcare management programs. Trustmark is known for
its responsive and flexible customer service. Visit
www.trustmarkcompanies.com.
About Health Contact Partners
Health Contact Partners was established by President and founder
Deb Leon to bring "best-in-class" contact center services to
direct-to-consumer and healthcare companies. Its around-the-clock
telephonic and live chat services include a nurse line, health
advocacy, customer service, and enrollment services. Visit
www.healthcontactpartners.com.
Trustmark
Carol Egan
847-283-2520
carol.egan@trustmarkins.com
or
Gibbs & Soell PR
Brian Hall
847-519-9150
bhall@gibbs-soell.com
Copyright Business Wire 2008
