IT Products Distributor Teams with Advanced Technology Services to
Offer Resellers Hosted, Private-Label Managed Services with National
on-Site Technical Support
CLEARWATER, Fla.--(Business Wire)--
During its TechSelect Partner Conference in Las Vegas today, Tech
Data Corporation (NASDAQ:TECD) announced an addition to its growing
slate of managed services infrastructure providers. Tech Data expanded
its partnership with Advanced Technology Services (ATS) to provide
resellers with access to the company's iTWatch(TM) Managed Services.
Through Tech Data, resellers can already partner with ATS to deploy
technicians to perform solutions installation, maintenance and repair
services. Purchased separately or with on-site technical support,
iTWatch offers a wide range of hosted network, server, desktop and
printer monitoring and repair services resellers can brand as their
own.
"Remote managed services enable resellers to expand their
geographic reach farther than ever," said Tech Data Senior Vice
President, U.S. Marketing Joe Quaglia. "Resellers can provide managed
services to existing customers' regional offices or even recruit new
clients in other parts of the country. Resellers need to be mindful,
however, that their unmatched ability to deliver local touch and
dependable service is their greatest strength in the marketplace. By
partnering with ATS, our customers are not only able to deliver hosted
managed services, but they can confidently back their service
agreements with nationwide on-site technical support to quickly
address issues that can not be resolved remotely."
"ATS has more than 20 years of experience providing a wide array
of technical services in the public and private sectors," said ATS
Vice President of IT Support Services Bill Stuckert. "We introduced
iTWatch late last year to help businesses and government agencies
enhance the value of their IT investments through improved operational
efficiencies and service levels. Through Tech Data, we're engaging the
channel to build a strong partner base that will enable us to grow our
business and help resellers generate recurring service revenue."
iTWatch Managed Services support Windows, Linux and Unix operating
environments. Services are sold per user, per device and are available
in three levels of coverage, which managed services providers (MSPs)
can deploy to satisfy a wide range of end-user needs or leverage to
complement existing service offerings. MSPs also have the option of
partnering with iTWatch to handle all the monitoring and issue
remediation on their behalf, or use the iTWatch Service Center
dashboard to monitor alerts and take corrective action themselves,
maintaining complete control over the end-user relationship.
iTWatch Managed Services available through Tech Data include:
-- Monitoring Services - Minimize downtime with proactive issue
resolution via 24x7 server, router, switch, desktop, printer,
storage, application database and Microsoft Exchange
monitoring
-- Maintenance Services - Resolve performance, capacity, hardware
failure and other issues via remote server, desktop, router,
switch and printer management
-- Security Services - Provide 24x7 server, desktop and backup
protection via managed VPN, firewall and anti-virus, remote
software patches and alerts on restricted file access
-- Support Services - Access technical experts via 24x7 help desk
support available to resellers or their end-user customers
-- Reporting - Track and log alerts, and generate work tickets
via iTWatch Service Center dashboard; demonstrate value and
return on investment to end users via monthly and quarterly
reports
-- Advanced Services - Leverage iTWatch to provide additional
services such as asset management, disaster recovery planning,
security audits and Web site monitoring
To learn more about iTWatch, call (800) 237-8931, ext. 64257, or
send e-mail to tdoncall@techdata.com.
VARChoice -- Tech Data Managed Services
Tech Data's managed services strategy centers on the approach of
VARChoice, bringing best-of-breed solutions to the channel so
resellers can choose the managed services that best align with their
go-to-market strategies and meet their customers' needs. Tech Data's
partners include: remote monitoring and management service providers
Advanced Technology Services, N-able Technologies and Zenith Infotech;
managed print services application provider FMAudit; and converged
voice and data service providers Cbeyond Inc., Telovations Inc. and XO
Communications.
About ATS
Founded in 1985, Advanced Technology Services, Inc. (ATS) leads
the industry in delivering innovative IT solutions through an
award-winning remote monitoring service, iTWatch(TM) Managed Services.
iTWatch manages and supports data, networks, onsite technicians,
disaster recovery, patch management, help desk and much more in
efforts to assist IT providers in servicing their small, mid-sized and
global enterprise clients. ATS employs over 2,300 people across the US
and Mexico. ATS IT Solutions is headquartered in Hoffman Estates, IL.
For more information please visit www.atsmanagedservices.com.
About Tech Data
Founded in 1974, Tech Data Corporation (NASDAQ GS: TECD) is a
leading distributor of IT products, with more than 100,000 customers
in over 100 countries. The company's business model enables technology
solution providers, manufacturers and publishers to cost-effectively
sell to and support end users ranging from small and medium businesses
(SMB) to large enterprises. Ranked 105th on the FORTUNE 500(R), Tech
Data generated $23.4 billion in net sales for its fiscal year ended
January 31, 2008. For more information, visit www.techdata.com.
Tech Data Corporation, Clearwater
Jarred LeFebvre, 727-539-7429, ext. 86261
jarred.lefebvre@techdata.com
Copyright Business Wire 2008
